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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
My service advisor was very helpful and everything went very smoothly, I definitely recommend Vandergriff Acura
Business response:
Thank you for your positive feedback! We're thrilled to hear that your service advisor was helpful and your visit went smoothly. We appreciate your recommendation of Vandergriff Acura and look forward to serving you again.
My new service advisor Cindy was wonderful. Explained every thing to me. Got full 100,000 mile maintenance plus horn & Apple play fixed. Put me in a loner car. Very happy with service.
Business response:
Thank you for taking the time to share your wonderful experience with us. We are genuinely thrilled to hear that Cindy provided you with such exceptional service during your 100,000-mile maintenance visit. Her thorough explanations and attention to detail, along with successfully addressing your horn and Apple CarPlay issues, truly reflect our commitment to comprehensive customer care. It's fantastic to know that we could accommodate you with a loaner vehicle and that your overall service experience exceeded your expectation... read more
I had a great experience working with my service advisor Kylie. He was professional, friendly, and kept me informed throughout the entire process. He took the time to explain the work being done and made sure all my questions were answered. My overall experience was smooth and stress-free. I truly appreciate the excellent customer service and would highly recommend Vandergriff Acura to anyone needing vehicle service.
Business response:
We are absolutely thrilled to hear about your excellent experience with us! It's wonderful to know that Kylie provided you with such professional and friendly service, keeping you well-informed throughout the entire process. We truly value customers like you who take the time to recognize outstanding service. Your recommendation means the world to us, and we're delighted that your visit was smooth and stress-free. Thank you for choosing us for your vehicle service needs, and we look forward to continuing to provide you with ... read more
Danny is awesome, kept me informed while waiting on my car to be serviced. He explained everything that was being done.
Business response:
We are absolutely thrilled to hear about your positive experience with our service team. It's wonderful to know that you received excellent communication throughout your service visit and that everything was clearly explained to you. Thank you for taking the time to share your feedback about the exceptional service you received. Your experience reflects our commitment to keeping our customers informed and providing transparent, professional service. We truly appreciate your trust in us for your service needs.
I had an appointment @ 10:00 am. I arrived at 9:50. I was told it would take no more than 90 minutes. I asked my service advisor at 12 how it was going. He told me should be done soon. I did not leave till 12:28 pm. I don't understand why an oil change takes so long. I've been a long time customer and it gets longer and longer each visit to get an oil change. Thank you.
Business response:
Thank you for taking the time to provide feedback about your recent service experience. We understand your frustration with the extended wait time for your oil change, and we truly appreciate your patience. We greatly value your continued trust and recognize that your time is important. Your experience is concerning, and we take your feedback seriously as we strive to provide efficient and reliable service to all our customers.
Vandergriff Acura always takes care of me when I visit.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that you consistently have positive experiences when you visit us. Your loyalty means everything to us. It's incredibly rewarding to know that our team is successfully providing you with the level of care and service you deserve. We genuinely appreciate you taking the time to share your experience and look forward to continuing to exceed your expectations in the future.
Ryan and the rest of the team were amazing and made it a smooth transition. Limited time at the dealership
Business response:
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Ryan and our team made your visit smooth and efficient, especially given your limited time at the dealership. Your feedback about our team's performance means a great deal to us at Vandergriff Acura. We understand how valuable your time is, and we're pleased that we could provide you with the exceptional service you deserved while respecting your schedule. We truly appreciate your business and look forward to serving you aga... read more
Great service!!!!!!!!!!!!!
Business response:
We are ecstatic to hear about your positive experience with our service! Your enthusiasm truly means the world to us and reinforces our commitment to providing exceptional care for every customer who walks through our doors. Thank you for taking the time to share your feedback with us. We genuinely appreciate customers like you who recognize the dedication and hard work our team puts into delivering outstanding service every day.
I always enjoy my service at Acura Matt or Matthew I believe his name is was great.
Business response:
We are grateful for your wonderful feedback about your service experience with us. It's truly meaningful to hear that you always enjoy visiting us, and we're delighted that Matthew provided you with great service. Your positive experience reflects our commitment to delivering exceptional customer care, and we appreciate you taking the time to recognize Matthew's efforts. We look forward to continuing to provide you with the outstanding service you've come to expect from us.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,711 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is open now. It will close at 9:00 p.m.