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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took my car in three times before they accurately diagnosed problem. But they constantly suggested other recommended repairs, even though they couldnt get the original repair correct
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience.Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Service advisors need to be better educated. Tried selling me a service that they already provide in their normal vehicle review. I was told my car needed to be serviced for things that didnt even show as needing service when they performed a diagnostic review. I had a coupon for service and the representative told me to use the coupon that gave me the least amount of discount. I miss working with Michael Garcia. He was great and always pleasant and informative when explaining vehicle concerns.
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience.Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help
Was not kept up on status of vehicle and service advisor did not know his mechanic was working or off.
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
I wish that I could give them zero stars. The service manager is very helpful. The sales team does not follow-up or flow through on promises. The general manager (Jimmy Le) is rude and arrogant. I will never give them my business again.
Business response:
we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
The person named Kenny in financials is very rude.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
My experience with this latest repair (AC not blowing cold air) was below my expectations. I called early on 12/16 and scheduled a 3:00 pm appointment. I was greeted promptly by Jimmy who took my early morning call. I sat in the customer waiting room for about 45 minutes and decided to ask Jimmy for an update. He shared with me that several of the advisors called in sick and they are way behind. I said I understood and agreed to come back next week. I set up another appointment for 11:00 am on 12/21 and talked with Tanner wh... read more
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
Did not fix what needed fixing after I spent 7 hours at the shop
They weren't able to identify the problem with my car, and I got charged for the inspection and then for some work that didn't even solve my issue. They wanted to do further and more costly inspections which I don't believe had to do with the initial issue in my car. I felt they weren't being honest and trying to take advantage since I am a women and English isn't my first language. Never again.
High pressure sales tactics. Quote a price online and then tried to add $4,000 + on to the quoted price for make ready. After much haggling and 3 sales people later they delivered my car with no spare key and no jack equipment. When I called about it they told me it wasnt their problem. This is my first and last dealing with Vandergriff. People like this are the reason car salesman get a bad rap.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open at 7:00 a.m.