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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The staff was friendly. I gave them my van for two problems. They fixed the transmission issue. But the Check Engine warning indicator is still On. They did not fix this problem. They told me to bring my van to a Chrysler dealer to fix this problem. I am not happy about this.
1. Misleading car detail information 2. Lack of follow up 3. No responsive Management team 4. Reported incorrect milage 5. Used Acura Certified Status as bargaining method - should have been a red flag
Horrible! After spending $47,000 DO NOT expect ANY customer service. Do not buy from this place unless customer service is not a factor when choosing a dealership
Avoid this service center unless you have more money than common sense. They over charge for everything. $424 to replace spark plugs.
Manager very rude and arrogant, would not recommend. Only because I purchased the vehicle there is why I'm continuing to proceed.
The car okay but my car has problem you didn't tell it was hit. And It don't run good lot of problems. Just not satisfied
Business response:
Thanks for the feedback. We are happy to be fully transparent with the status of the vehicle as well as provide the CarFax associated with the vehicle which is both on our website as well as at the dealer. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com to answer any further questions/concerns.
My Service advisor and manager were more concerned about not taking my oil change coupon as opposed to servicing my car. When my car was ready I was told that everything looked good and was up to date. Later I get a text stating I needed to get 5 things done to my car. I called, left several voicemails, replied to an email about my service, and filled out a survey about my visit as well as verifying if the repairs were for me. I'm still waiting for someone at Vandergriff Acura to reach out to me. I'm a very dissatisfied cust... read more
Business response:
Thanks for the feedback. We understand it that you feel there was some miscommunication during your service visit. We want to speak with you to answer any questions/concerns you may have, please reach out to our Service Director, Peter Boghossian, at 855-971-6960 at your earliest convenience.
Horrible company to buy a vehicle from,I would not recommend it to anyone
Business response:
Thanks for the feedback. We want to gather the details as to why you feel negatively about us. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
it wasn't good o. my side
Business response:
Stanley, we only want to provide our customers with excellent customer service, so we want to address your concerns. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open at 7:00 a.m.