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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Lyft service took 2 hours and car wash service was not working.
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Car has been in for service for the same issue at least 6 times now (Audio issues) and the dealership cannot fix the problem completely. They partially fix it and the issue returns less than 2 weeks later.
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
They did great with the car and why it was get service they allow me to use a loaner
Business response:
Thank you for your five-star review!
Battery wasnt properly secured down nor was the pos and neg cables. Battery cover was just thrown under the hood and not bolted down like its supposed to be. They took my cabin air filter out and never put one back. Last but not least they said the rotated the tires but they dont have the wheels locks for that car as thats how they sold the car. Dont take them your car nor buy one from them, just run as far as you can from Acura vandergriff
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Well I can't say nothing now until my next service I don't trust them it was unfortunate it happened this way
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
I told the guy what plan I was under and he couldn't not find it.
Business response:
We would like to hear about your experience more in depth and offer some possible solutions and training where necessary, so Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Sales process was fantastic and efficient but thats where the positive stopped. The truck that I purchased on 3-11 has been in the shop at Vandergriff since 3-18 and communication has been horrendous. The only person whos been any sort of helpful has been used car manager, Preston. After this ordeal, I will never shop with Vandergriff again and will advise friends and family to do the same.
Business response:
were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Very poor. Its hard to find someone at this location whos not a complete fake. They lie through their teeth. Ive never got a straight answer. They always say we will try and have never completed a service fully. It usually takes them 3-4 hour to inspect and service and halve of the services they push off for the next week. They also fixed the side window panel by glueing it to the door. Even though I asked them to replace it. They told me to come back next week for the replacement and when I returned they said they had no id... read more
Business response:
Keisha, were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Not really good at all I took my car in there to get the break inspection and the lady told me everything was ok the next day my breaks started squeaking and have been ever since .
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience.Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open at 7:00 a.m.