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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I received a call from Mark Sessions that changed my perspective. Mark called to inform me that there was a mistake on the deal and the price was lower than it should have been. And because of this Vandergriff wouldn't honor the painting of the brake calipers red even though I signed a document awarding me the service. As a customer my expectations are your staff and approval process is in place to prevent any pricing mistake and be corrected before an agreement is presented and signed
Unprofessional, unorganized, people just walking past like u a nobody (salesman) service people are very, very professional!!! Very genuine takes pride in their job! Love the service! Front desk (young lady) Unprofessional. Haven't had contact with sales personnel since I purchased the vehicle! Would I recommend anyone to purchase a vehicle from this dealership (properly not)
three days after this service, my car stuck on the highway. horrible.
Business response:
Hello. We take claims of damage/service work very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
We had to wait a long time for this service. No loaner cars were available, so it was a long day of waiting.
Business response:
Hello, thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
My VSA light keeps coming on even after I've paid for the repair and their telling me it's something else wrong.. Very poor service. I'd like to have my money back for no service work.
Business response:
Maurice, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Muy mala me dañaron unos documentos en mi auto.
Business response:
Gracias por traer esto a nuestra atención. Tomamos en serio los comentarios de nuestros clientes y queremos comprender su situación con más detalle. Comuníquese con nuestro director de servicios, Peter Boghossian, al 855-971-6960 para analizar qué podemos hacer para ayudar.
If I could give 0 stars I would. Ive been going to this place for years, and I have spent thousands of dollars with them. I took my car in for a detail service on March 2nd and they damaged my vehicle. I have a hole in my front seat, which has taken an act of Congress for them to admit fault, but here we are almost 1 month later, and it still hasnt been fixed. On top of that, I have loosened leather in the console area, which is also from their negligence, but they refuse to take responsibility for that, and claim that it wa... read more
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
not very friendly poor follow up do not do what they say
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
It took 2 hours for a oil change pretty slow
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open at 7:00 a.m.