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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Not a great experience. They try to get you on hidden fees. They also try to wear you down on given just a bit at a time. Frustrating.
Business response:
Thank you for sharing your feedback. We apologize for the frustration you experienced during your visit. We aim to be transparent and fair with all of our customers, and it's clear that we fell short in your case. We would appreciate the opportunity to address your concerns directly. Please contact Jimmy Le, our General Manager, at jle@vtaig.com, and he will work with you to resolve any issues you encountered. Thank you again for bringing this to our attention.
Was less of an experience than expected even for used car dealership. Engine cover was not secured and when I went to put it on it's broken.
Business response:
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the engine cover. We strive to provide a thorough and positive experience for all our customers, and it's clear we missed the mark in this instance. To address your concerns and resolve the issue, please contact Peter Boghossian, our Service Director, at 855-971-6960. We appreciate your patience and look forward to making things right.
Everytime my car goes in there it always comes out running even worse than when I took it in there, there's a reason why I choose Hiley Acura over these people
Business response:
Thank you for sharing your experience with us. We're truly sorry to hear that your visits haven't met your expectations, and it's concerning to learn that your vehicle's condition worsened after service. This is not the standard of care we strive to provide. We'd like the opportunity to make things right and understand what happened in your case. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960. Your feedback is valuable, and we want to ensure we address your concerns and improve your experience wi... read more
My tire pressure is supposed to be set for 42. All of my tires were set at different levels with one being 72 that could've caused a blow out
Business response:
We're truly sorry to hear about the issue with your tire pressure. Safety is our top priority, and it's concerning that your tires were not set to the correct levels. Please contact our Service Director, Peter Boghossian, at 855-971-6960. Peter will be able to address your concerns, review what happened, and work to resolve the issue. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Did not have a positive experience. Just wanted to purchase my car out of the lease I had for 3 years but many questions about warranties and purchasing additional coverages. Started out as $4,600 and after I said no twice, it was lowered to $1,600 still said no. From the time I arrived, started completing paperwork, sat and waited for things to be processed, enjoyed a lovely beverage from their machine, it was 2.5 hours until I finally wrote a check and, sadly, my car did not get washed.
Business response:
Thank you for taking the time to share your experience. We are sorry to hear that your visit didn't meet your expectations. We aim to make the car-buying process as smooth and efficient as possible, and it's clear we missed the mark during your visit. Your concerns about the extended time it took and the additional coverage discussions are important to us, and we regret that you left feeling dissatisfied. To address this further and ensure we improve our process, we encourage you to reach out to Jimmy Le, our General Manager... read more
I didn't get to view my car fax at all
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience and understand how important it is to review your Carfax report. To resolve this promptly, please contact our Service Director, Peter Boghossian, at 855-971-6960. Peter will ensure that you receive your Carfax report and address any other concerns you may have. We appreciate your feedback and the opportunity to make things right.
My carfax was not updated an my car wash was poor.
Business response:
Thank you for sharing your feedback. We apologize for any inconvenience you experienced with your recent visit, specifically regarding the Carfax update and the quality of your car wash. This is not the level of service we aim to provide. Ensuring that your Carfax is accurately updated is an important part of our service process, and we regret that this was overlooked. Additionally, we understand the importance of a thorough car wash and apologize for the subpar quality you received. We would like to address these issues pro... read more
I Had been emailing a Spencer for a couple days. Agreed on a time and date to look at a car. I get there and he is unavailable. I'm told by a Nathan the car I was interested in was sent to an auction and no longer available. The same car gets relisted the following morning for $2,000 more. I called and the car was still available, was never sent to auction like Nathan told me the day before.
Business response:
We apologize for the experience you had with our dealership. Clear communication and honesty are priorities for us, and we regret any inconvenience or frustration caused. To address your concerns and discuss this matter further, please contact Jimmy Le, General Manager, at jle@vtaig.com. Jimmy will personally look into the situation and work to provide a satisfactory resolution. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make things right.
Yo, they never wash your car, and now I'm getting an emission system problem notification just a few days after servicing my RDX here. And don't even get me started on the customer serviceit's way worse compared to Park Place.
Business response:
Thank you for bringing this matter to our attention and sharing your recent service experience with us. We apologize for any inconvenience you may have encountered and appreciate your feedback. First and foremost, we regret that your vehicle was not washed as part of our standard service procedure. Providing a clean vehicle to our customers is important to us, and we apologize for any oversight in this regard. Regarding the emission system problem notification you received shortly after servicing your RDX, we understand how ... read more
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,102 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open tomorrow at 7:00 a.m.