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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I have another new advisor. I had received a mailer but forgot to bring it. Being on a tighter budget than normal I asked if he had coupons and he told me there were none. After going over what was needed I received an estimate for the needed items with notation of plus tax and I approved it. When I picked up vehicle it was over 80 more. This was due to a service fee that was not mentioned. I refused to accept that and he did adjust the fee to $30. I returned home and noticed the coupon they sent would have saved me nearly $... read more
Business response:
We're genuinely sorry to hear about your dissatisfaction with our service. Providing a positive experience for our customers is our utmost priority, and it's disheartening to know that we fell short of your expectations. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
TERRIBLE THE OIL CAP WAS LEFT OFF
Business response:
We're truly sorry to hear about the poor service experience you encountered. Your satisfaction is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations. To address your concerns and ensure that we improve our service, we would appreciate more specific details about your experience. This will help us identify the issues you faced and take corrective actions to prevent them from happening again in the future. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 ... read more
Terrible, will never go back! Sold me a certified vehicle that was not certified and then told me everything it needed!
Business response:
We're sorry to hear that you had a less-than-ideal experience. Your feedback is important to us, and we'd like to address your concerns. Could you please provide us with more specific details about what happened? This will help us better understand the situation and work towards a resolution. Thank you for bringing this to our attention, and we appreciate your patience as we strive to improve our services. If you have any further questions or would like to discuss this further, please feel free to reach out to us directly. Y... read more
Not washed my car at that time
Business response:
We apologize for the oversight in not washing your car during your visit. Providing a clean and well-presented vehicle is an essential part of our service, and we regret that we fell short on this occasion. Your feedback is important to us, and we take it seriously. We will be addressing this issue with our team to ensure that it doesn't happen again in the future. We appreciate your business and hope that you will give us another opportunity to provide you with the excellent service you deserve. If there is anything else we... read more
Sub par experience. The salesman was very attentive before the sell. Willing to go above and beyond. After the sale did not return phone calls like he did before the sale . Did not show me how to operate the features in the car
Business response:
We apologize for the negative experience you had with our after-sales service. We take customer feedback seriously and are committed to providing excellent service even after the sale. Your satisfaction is our priority, and we deeply regret that we did not meet your expectations. We would like to understand the specific issues you encountered so that we can address them promptly. Please contact our customer service department, and we will do everything in our power to rectify the situation. At your earliest convenience, plea... read more
Over charged and over priced.
Business response:
We're sorry to hear that you had a negative experience, but we are a bit confused by your review. Your feedback is essential to us, and we want to fully understand the issues you encountered so that we can address them properly. We would greatly appreciate it if you could provide more details about your specific concerns. Our goal is to ensure customer satisfaction, and your feedback will help us identify areas for improvement. Please feel free to reach out to our customer service department or speak directly with a manager ... read more
HORRIBLE!!!! #CAPS WON'T RETURN!!! PERIOD!
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
It wasn't a good experience
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
They never found the answer to my car issue. They ran. Diagnostic , Came back with a list of repairs. Following day I took my car to a local car specialist at a another shop. They too ran a diagnostic and issues with my car.
Business response:
We apologize for the inconvenience and frustration you experienced with the completion of your service and the length of time it took. Providing timely and efficient service is our priority, and we regret that we fell short of your expectations on this occasion. To address your concerns and ensure a satisfactory resolution, we kindly request that you provide us with more details about your specific service appointment. This will allow us to investigate the matter thoroughly, identify any areas for improvement, and take appro... read more
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,101 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open on Monday at 7:00 a.m.