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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
If you are buying from Dayshawn I'll say your experience will be great great sales person but outside of him don't waste your time. Anyone else does not care about you or your needs. Don't waste your time buying here unless you're buying from Dayshawn his customer service is awesome listens and helps very well
Business response:
Thank you for your recent review of Vandergriff Acura. While we're happy to hear Dayshawn provided exceptional customer service, we sincerely apologize that your overall experience fell short of expectations. To address your concerns and ensure all our staff deliver exceptional service, we would like you to connect with Jimmy Le, our General Manager. You can reach Jimmy directly at jle@vtaig.com. We value your business and hope to regain your trust. Thank you for bringing this to our attention.
The car buying experience was mixed. Salesperson Dayshawn was supportive and informative, helping at every stage and making the process smooth. In stark contrast, Finance Manager Kenny was extremely rude, unprofessional, and intimidating, failing to answer questions or correct paperwork mistakes. The encounter with Kenny was so distressing that I avoided him when picking up the car. Thankfully, Dayshawn handled everything, sparing me another uncomfortable interaction.
Business response:
Thank you for sharing your detailed feedback regarding your recent car buying experience. We deeply regret to hear that your encounter with our Finance Manager did not meet the high standards we strive to uphold. Please accept our sincere apologies for any distress and inconvenience this caused you. Professionalism and courtesy are fundamental to our customer service, and it is clear that we did not meet your expectations in this regard. We apologize for any discomfort or frustration you experienced due to this interaction. ... read more
Tried to add $3500 of, "Options," to the sale. Offered $2000 under blue book on my trade in. Told me I couldn't drive it away that day because it needed an oil change, AFTER the sale. Made me wait FIVE AND A HALF HOURS while I sat there to get it the next day, knowing I had to go out of town. Didn't consider my time valuable AT ALL.
Business response:
We sincerely apologize for the frustration and inconvenience you experienced during your recent visit. Your feedback is important to us, and we regret that your experience did not meet your expectations. We understand your concerns regarding the additional options offered, the trade-in valuation, and the delay in receiving your vehicle. Ensuring a smooth and efficient process for our customers is our priority, and we apologize for any inconvenience caused by the extended wait time. We strive to provide exceptional service to... read more
We bought a car from them last year. Me and my wife knows nth about car we went there we bought it. Next day tire pressure low signal pop up and all four tires were worn off they didnt even put new tires when we bought it. They said they gonna help us to compensate little bit on tires but never did we didnt even drove 7k on original miles i had to change all four tires from other vendor. Its a very lucrative and doggy jog they did . Thry shouldnt sell the car to us until tire is new anyways long story short i wouldn't recomm... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize that the tires on the car you purchased last year needed replacing shortly after the sale. We understand your frustration, and it's important to us that our customers feel confident about their vehicle purchases. To discuss your situation further and find a resolution that works for you, we recommend contacting Jimmy Le, our General Manager, at jle@vtaig.com. Jimmy is committed to customer satisfaction, and he will be happy to work with you direct... read more
I came for an oil change they never reset my light and I also have a acura app and it is still stating that I have not gotten a oil change looking at my profile on my 2023 vehicle it should have shown that update information needed on my acura app
Business response:
We apologize for the inconvenience you experienced during your recent visit. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.. We appreciate your feedback and hope to make things right for you.
This was the worst buying experience I have ever had purchasing a car. Everything being rushed to make a sale. The financial part was not complete after picking up the vehicle. My bank did not receive the dealer form I provided to finance guy. I had to call him to see why this was not completed prior to vehicle being picked up. I'm still waiting on the new rim for the vehicle. I would never buy another car from this dealership again. Poor customer service and accountability.
Business response:
We apologize for the negative experience you had purchasing your car. We strive to provide excellent customer service and accountability, and it seems we fell short. We appreciate your feedback and will work to improve our processes. Thank you for bringing this to our attention. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
Ongoing break issue with brand new RDX. Front brakes were replaced but 7 days later started squealing again. Only squeals when reversing. Being told it's normal. At the age of 40+ this is the first time I've ever heard of something like his being normal, no other vehicle I've driven has experienced brake squealing. Especially not any of the others I've driven from Acura and that even includes their loaners.
Business response:
We apologize for the ongoing break issue you're experiencing with your RDX. Our team would like to investigate this further to ensure a proper resolution. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help. Thank you.
I checked with the dealer rep on Monday 9/11/2023 to confirm the vehicle I inquired about was still available. I was told it was. When I arrived the rep claimed the vehicle was blue, which it was not; then said it was sold at auction, then sold that morning. I don't think it was available when he said it was.
Business response:
We appreciate your feedback, and we're sorry to hear that the car you were interested in has been sold. Our inventory can change frequently, and sometimes cars are in high demand. We understand that this can be disappointing, but we would be more than happy to assist you in finding another vehicle that meets your needs. Please don't hesitate to reach out to us or visit our dealership so that we can help you explore other options and find the right car for you. Your satisfaction is important to us, and we value the opportunit... read more
It was family friendly environment. People were patient and helpful but lacked communication and coordination between departments. What sales said would be done was not fulfilled by service department. Sales made many assumptions/promises that were not true.
Business response:
We regret to hear that you had a poor experience with our communication. We understand that clear and effective communication is crucial, and we apologize for any inconvenience caused by our shortcomings in this area. To address this issue, we are continuously working on improving our communication processes. We appreciate your feedback, as it helps us identify areas for enhancement. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,102 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open tomorrow at 7:00 a.m.