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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
My experience with taking my car in was great The work got done even sooner than was projected and I was given updates all along the way All of the staff that I interacted with were excellent, especially Taylor Jones, who was my direct contact I won't take my car anywhere else, thank you
Business response:
Thank you for sharing your experience! We're thrilled to hear that your service was completed ahead of schedule and that you were kept informed throughout the process. Taylor Jones and the rest of our team are dedicated to providing excellent service, and we're so glad you had a positive experience with them. We truly appreciate your loyalty and look forward to continuing to serve you in the future!
They took great care of me and my vehicle. I utilized the concierge service, which was very easy to schedule. The that valet brought a loaner vehicle to my home were very friendly, and took my car to the dealership to receive service. The service advisor explained everything I needed over the phone and the ladies in the call center made sure I was ready and available before they brought it back. 10/10!!
Business response:
Thank you so much for your wonderful review! We're delighted to hear that our concierge service made the process so easy and convenient for you. It's great to know that our team took great care of both you and your vehicle. We truly appreciate your feedback and look forward to assisting you again in the future!
Mauricio is the best. Very knowledgeable, courteous and true to his word. I would recommend to everyone.
Business response:
Thank you for your wonderful review! We're thrilled to hear that Mauricio provided you with exceptional service. His knowledge, courtesy, and integrity are qualities we value, and we're so glad he made a positive impact on your experience. We truly appreciate your recommendation and look forward to serving you again in the future!
Had a battery replaced under warranty. My service advisor, Taylor, has me in and out very quickly!
Business response:
Thank you for your feedback! We're happy to hear that Taylor provided you with quick and efficient service during your battery replacement. Getting you in and out promptly is always our goal, and we're glad to know Taylor made that happen for you. We appreciate your business and look forward to assisting you again in the future!
My advisor Veron is the best!!
Business response:
Thank you for your great review! We're so glad to hear that Veron provided you with excellent service. We truly appreciate your feedback and are happy to know that you had a positive experience. We look forward to serving you again in the future!
Great service and personnel!
Business response:
Thank you for your review! We're glad to hear you were pleased with both our service and our team. Providing excellent care and creating a positive experience for our customers is always our goal. We look forward to the opportunity to serve you again in the future.
I like their hospitality and professionalism.
Business response:
We're genuinely grateful for your recognition of our team's hospitality and professionalism. Creating a welcoming and professional environment is a core commitment for our entire dealership, and we're pleased to hear that you experienced these qualities during your interaction with us. Our team understands that exceptional customer service goes beyond the transaction itself. We strive to make every customer feel respected, valued, and comfortable throughout their entire experience with us. Whether you're purchasing a vehicle... read more
The price listed was not the price they were selling for. They had added over $3000 in dealer upgrades, not included in the online price. Tires rotated, oil changed (should be standard on used cars). Nitrogen in the tires @ $249. They replaced the window tint. Their sales tactics were questionable too. We did buy the vehicle because it was exactly what we wanted. And they did basically deduct these "upgrades", which means we more or less paid their asking price, which I never do.
Business response:
We sincerely appreciate your detailed feedback about your vehicle purchase experience. We understand your frustration regarding the discrepancy between the online listed price and the final pricing. To address these concerns and review the specific details of your transaction, we recommend contacting Mike Luong, our General Sales Manager, at mluong01@vtaig.com. Mr. Luong can provide a thorough review of the pricing, upgrades, and sales approach used during your purchase. We value transparency in our sales process and appreci... read more
I really appreciate the service I received
Business response:
Thank you so much for your kind words! We are delighted to hear that you appreciated the service you received. Our team is dedicated to providing exceptional care and support to ensure that every customer has a positive experience. Your feedback is incredibly valuable to us, and it motivates us to continue delivering high-quality service. We're grateful for your trust in us and look forward to serving you again in the future!
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,399 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open tomorrow at 7:00 a.m.