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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
extra charge for using credit card!
Business response:
Thank you for taking the time to leave a rating and share your experience with us. We understand that unexpected fees can be frustrating, and we want to make sure our customers feel informed and comfortable throughout the process. We appreciate you bringing this to our attention, as customer feedback helps us continue to improve the experience we provide. We hope to have the opportunity to serve you again.
I had a poor experience with this dealership. They sold me a truck with a transmission issue and then gave me the run around about getting in into service and then after my warranty expired they wanted to tell me it needed a new transmission and had major electrical problems and then wanted to buy the truck back for thousands less than what I paid and to put me in a more expensive truck which I had no choice in as the truck was going to stop working soon now Im paying hundreds more a month than I was before and what should h... read more
Business response:
Thank you for bringing this to our attention, and we understand your frustration. We are sorry to hear that your experience did not meet your expectations and have left you feeling this way. What you have described is something we take seriously, and we would welcome the opportunity to learn more about your situation. Please reach out to Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can discuss this further.
I asked for an oil change and to take care of the plastic covering that's falling off of my 2025 traverse. They said they will take care of it. Due to mis understandings a full work up was done and costed me way more than what I was expecting to pay. A quote was circled at a price of $140 and then I get there and asked to pay $500. Twice I have gone and there has been an issue with my vehicle. Last time my vents smelled bad and the plastic was falling off after an oil change and filter change. The plastic is still hanging to... read more
Business response:
It's regrettable to hear that your visits have not reflected the level of care you expected. We understand your frustration. Your experience matters, and we would welcome the opportunity to learn more and work toward a resolution. Please reach out to Justin Moore, our Service Director, at jmoore24@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can discuss this further.
I did not like the fact that I was given a missed quote on the service that I requested. I was given a quote over the phone. I arrived as scheduled. I was given a new higher price to fix my vehicle for the same service request. I called another dealership where I was given an email quote. My vehicle was repaired and I paid the exact amount that was quoted to me in the email.
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration. Consistency and transparency in our communications are something we take seriously, and we regret that you feel your experience did not reflect that standard. We would welcome the opportunity to learn more about what occurred and discuss it with you directly. Please reach out to Justin Moore, our Service Director, at jmoore24@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can discuss this further.
I've bought 2 trucks and do all my oil changes and service with them but this last time was horrible. Will most likely not buy from them again. No loner car no communication the entire month my truck was there. Also was lied too and verified with the insurance company he never filed the claim. Spoke with supervisor but I'm not sure it concerned him at all. Just my experience during my last visit.
Business response:
We value your input and understand your frustration. We are sorry to hear that you feel this way, and we would like to discuss this further and work towards a resolution. Please reach out to John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can address your concerns directly and ensure your future experiences meet the high standards you expect.
Check out lady was so rude and hateful.
Business response:
We take your feedback seriously and understand your frustration. We are sorry to hear that you feel this way about your experience, as we strive to provide respectful and professional service to every customer. We would like to discuss this further and work towards a resolution. Please reach out to John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can better understand what happened and address your concerns directly.
The experience was not good no communication from the shop no phone calls that my part had come in
Business response:
Your feedback is invaluable to us, and we understand your frustration. Communication is essential to providing quality service, and we are sorry to hear that you feel we fell short. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can address your concerns directly and work toward a resolution.
The service took too long with diagnosis starting more than 8 days after vehicle drop off. Plus the technician didn't show as much interest in getting the issue diagnosed and resolved on a timely manner. It seems Vandergriff Chevrolet no longer cares about customers who bought vehicles from them once manufacturer warranty lapses and this is based on my latest experience with the company.
Business response:
We understand how important timely communication and efficient diagnostics are when your vehicle is in for service. Our team strives to provide attentive support and quality care for every customer, regardless of warranty status, and we appreciate feedback that helps us improve. We remain committed to delivering a dependable service experience and addressing concerns with professionalism. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 ... read more
They had my car for 50 days. In the 50 days I was contacted by the service advisor 3 times I had to call every other time. It was an awful experience!!
Business response:
We aim to provide timely updates and consistent communication throughout any extended service repair. Our team is committed to improving coordination so customers are kept informed without needing repeated outreach. Feedback like this is taken seriously as we continue refining our service communication standards. Please reach out to John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can review your experience further.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 10,682 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is closed now. It will open at 8:30 a.m.