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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Staff was great but service lacked. I came in for a tire rotation and a new tire and now my wheels are unbalanced making my car shake. They didnt even replace all my caps on my tires so I had to buy new ones. They had a basic task and failed to do it properly. Businesses should aim for quality not quantity.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
I had a horrible experience! I took my 2006 Chevrolet Avalanche to have my oil pan gasket and head gaskets replaced. During the repair process they broke a bolt(s) on the header and never repaired it after telling me they did. My truck was returned to me and I could smell exhaust fumes coming through the vents givi g my wife carbon monixide poisoning. I returned my truck to them and they kept it for 3 months and said there was nothing they could do to resolve the exhaust fumes issues. HORRIBLE!
Business response:
Thank you for your detailed feedback. Customer service and transparency are extremely important to us. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Paid for a 45000 mile service and they didnt even check the air pressure on the tires, make me wonder if they even rotate the tires at all, went back to have the tpms reset at the right position because they also forgot to do it
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
I asked to have the left running light replaced, it is burnrd out, the service advisor told me that all lights were working. the light is still out.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
I didnt like leaving our truck just to have it sit on the Parking Lot for two days.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Scheduled a battery check/replacement online. Checked the battery and was told it was good. Requested the battery be changed and then was told they didnt have any for my Traverse. Left for another Chevy dealership who checked the battery and was told it needed replacing. They had the battery in stock.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Made an appointment for an oil change specifying Mobile 1 oil and synthetic filter. An hour into my wait period was informed the mobile 1 oil was not available in stock. I declined the oil change. The only services performed were the tire rotation and the air filter, only because these 2 services were performed before they ran out of Mobile 1 oil. NOTHING ELSE WAS PERFORMED though the records state differently. Very very upset at this point.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
The service was not as expected they got it wrong not once not twice but after second service ac is still not getting cold
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
they don't They did not type the oil filter
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 10,157 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.