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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
This is the dealership where I bought the car. Ive brought my car here about 3 times and each time they cant figure out the issue and all theyve done is put miles on the car. They never have any loaner vehicles which is very inconvenient when they sell you a car that isnt reliable. Never coming here again.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
When my wife went to get her oil changed and tire rotation they went over her appointment with her and never mentioned that she had a gash in her tire, and they actually rotated the tire from the rear to front driver side. They called me 35 minutes after she left and said they forgot to mention this to her, all the while she is driving on a bad tire. I had to pay Discount Tires to put on a new tire actually just went ahead and got 4 new tires, Vandergriff didn't have the tire in stock.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Could not get the manager of Vandergriff to call me back I had questions about paperwork and pay off I had to call the bank myself to make sure Things were taken care of you still have paperwork there when I sold the truck back to Vandergriff that I wanted to get back but I never received a call back
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Made an appt for 10am, showed up on time, was told my oil change would take 1 - 1 1/2 hours despite having made an appt. I waited for over 2 hours, no communication/no updates & finally decided to ask. The oil change had not even been started yet. Girl at the desk requested the status & asked service advisor Damian to come update me. She was kind & said one of the oil change bays was down, when service advisor Damian arrived, he was short & unapologetic once I requested my vehicle because
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Dusty Peterson at Dpeterson@vtaig.com to discuss what we can do to help.
It took an hour and a half to get a oil change with an appointment.
Business response:
Hello, Jerald. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
I left before my service was even completed. Was waiting over 2.5 hours with an appointment made and my car hadnt been moved.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Very shady. This dealership has no integrity. They try to sneak in $1,895 to your final agreed upon price and if you ask about it they say everybody does it. I called out the dishonesty and they threw a tantrum about a little accountability. I wouldnt buy anything from this dealership.
Business response:
Justin, we never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Not sure if they actually inspected breaks. Quoted me $1400 for new breaks and rotors claiming they were worn when they were changed a month ago.
Business response:
Thank you for your detailed feedback. Customer service and transparency are extremely important to us. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
vandergriff chevrolet had my car for 5 weeks and with no or little communication. I had to call every weekend for an status update. I will not spend my money there again.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 10,157 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.