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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Manager named Cotton had no customer service and was rude. 2 days later I had engine light come on and they did not work with me. They wanted me to pay out of pocket. After purchasing truck they did not fill up my tank and detail cleaning was horrible I had to clean myself
I took my car in on 1/29/24. I was told that it would be atleast a week before it could be looked at. I was informed a week later it would be two weeks. I have always had great customer service at Vandergriff. However, in this case I think they were short on man power. If I couldn't use a spare car I am not sure how I would have financially been able to rent a car for that long plus a car payment, and whatever repair cost would be. I ended up getting another car as I could not wait that long and I had just paid three months ... read more
Business response:
Hello there, we're sorry to hear about your recent experience at Vandergriff. We strive to provide excellent service and apologize for any inconvenience you experienced. Your feedback is valuable to us and we will address this issue to ensure a better experience for all our customers. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Not my chevrolet truck.. not my miles..
Business response:
Hi there, we're sorry to hear about your experience. We strive to provide accurate information and apologize for any confusion. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
I am writing to express my deep dissatisfaction with the consistently poor service I have received at your establishment on multiple occasions. Despite having used your location only a few times, the experiences have been nothing short of frustrating and unacceptable. During my first visit for an oil change and tire rotation, I was appalled to find oil fingerprints all over my truck's door, front side panel, and steering wheel upon its return. Additionally, my wheel center caps were stripped and broken. When I brought these ... read more
Business response:
We deeply apologize for the poor experiences you've had at our establishment. We understand your frustration and dissatisfaction. We take your concerns seriously and will address them promptly to rectify the situation and prevent future incidents. Thank you for bringing these issues to our attention. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Bad service, they don't even check the air pressure on the tires and they rotate. Not good they do not work being proactive.
Business response:
Thank you for sharing your feedback. We apologize for any inconvenience caused. We strive to provide excellent service and will address your concerns with our team. If there's anything specific you'd like us to address, please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
Unsatisfied kept my vehicle almost a month just to tell me my insurance was expired and still made me pay for vehicle check
Business response:
We apologize for any inconvenience caused. We understand your frustration, and we'll work on improving our communication to avoid similar situations in the future. Thank you for your feedback. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss what we can do to help.
You suck just as bad as Vandergriff Chevrolet
Business response:
We apologize if your experience with us fell short of expectations. We value your input and will use it to improve our services. If there's anything specific we can assist you with, please let us know.
I've reviewed 3 times and still not been contacted.
Business response:
Hi there, thank you for taking the time to share your experience. We apologize for any inconvenience caused. We value your feedback and would like to address your concerns. Please contact Reggie Carter at RCarter01@vtaig.com at your earliest convenience so we can address your concerns.
Went in to get a 90,000 mile maintenance car was running great when I took it in no lights on dash. When I drove off from picking it up the check engine light was on. They said it was normal for the procedure I had done. I was told to come back in a couple of days and they would solve the problem. Took it in and check engine light is still on. I was told to be patient while they try to see what they can do. It's been a month and no response
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 10,156 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.