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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Vandergriff Chevrolet in Arlington, TX, is proud to be the latest Chevrolet Dealer of the Year, an honor that reflects our commitment to customer satisfaction since 1937. We proudly serve the Dallas- Fort Worth metro, including Grand Prairie and Mansfield. We have a variety of new and used cars, trucks, and SUVs, including the Chevy Silverado, Equinox, and Bolt. Our service center, staffed by certified technicians, handles oil changes, brakes, tires, and transmission and engine repairs using genuine OEM parts. Aside from hel... read more
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Appointment means nothing Arrived at 8:30 am for 9 am appointment for oil change. At 11:26 am they finally pulled my vehicle into the service bay. This will be a 4 hour wait for an oil change scheduled 1 week in advance. Pitiful experience. Repeat business is not a priority here.
Fooled for the last time My wife called April this morning concerning a recall letter that we received from GM. We were told by another advisor that they could not see the recall and that we'd have to pay a diagnostic fee. April rudely told my wife who was trying to explain the GM letter we received, "If someone told you have to pay the fee you have the pay the fee!" "Go to Moritz who sold you the car and see if they can help, we are not going to". We will be grading service severely when the survey comes. This is not the fi... read more
3 hour oil change Scheduled an appointment in advance and was told it would take about an hour. Still waiting after three. Asked to speak with manager an hour ago, still have not heard from him.
Be Wary Polite people, but I would double check the accuracy of the information they provide. My family and I drove 90 minutes to look at a very specific vehicle I had been searching for. It turned out that it was a rather poorly modified car, trying to look like the edition I was searching for. Hopefully an uneducated buyer won't be hoodwinked! I had asked very specific questions and was told that a model was something it was not. A waste of time and gas is never appreciated. BTW they actively removed this same review from ... read more
Terrible customer service Terrible customer service, I have purchased a part for my car that did not work out for me so I went to return the part & was told "I'm not going to return this for you" I asked why? & he told me "well because it says it in the receipt " I looked at the receipt, nowhere on there did it say it was non-returnable, in fact it says I have 90 days to return it, so I showed it to him & he just told me "I'm not going to return it!!" I asked to speak to manager & the "manager " was very rude didn't seem to ... read more
Train Wreck I purchased a pre-owned Toyota Avalon from Vandergriff Chevrolet. Once I drove it off the lots, and didn't have a salesman talking to me the entire time I was driving, I heard all kids of noises, and knew something was wrong with the car. I took it to a Toyota dealership the next day, and found out that the car had been in a wreck (which wasn't reported on the CarFax, but there was significant damage to the under-side of the car), and the front two from wheel bearings needed to be replaced, along with the front a... read more
General maintenance I had an oil change, tire rotations, air filter and supposedly a multi point inspection. Done on February 21, 2017. The person who assigned as my go to didnt know anything and could not answer any of the questions I asked. I don't think they even did the multipoint inspection that I paid for. I asked for a report and was denied one. They were only interested in trying to sell me services that my car manual said was not due and this time. I will not be going back there again. I had been going there for yea... read more
No heat I brought my car to your service center in February 2016 for service on my heater/air condition. The service cost's approximately $100 and it only lasted about 6 months. I had to return my vehicle to your service center hoping there was a warranty on the service. Instead I was told an actuator had to be replaced and I was charged $300 for the repair. I will prepare another review after 6 months to insure the car is actually repaired this time.
misleading prices We explored vehicles on the Internet and saw good pricing and availibity online per website. We inquired about a specific vehicle which an employee said was still available and would call us if sold. No call. Which prompted us to drive over two hours to purchase said vehicle. It was sold. The other vehicles we saw online that were "available" we're really not available and the pricing was misleading. Our sales person, Justin Higgins, was very helpful and very willing to find us another vehicle that was comp... read more
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 7,539 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.