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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I made an appointment to have part replaced and and was told that the part will be ordered and be available to be replaced on date of appointment. I called a week in advance of repair date to make appt. When I got to dealership, I was told that there was no part there and it had to be ordered. Had to leave vehicle there 2 days for a repair that should not have taken more than 2 hours. Staff at service dept did a good job on date of service.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
2h30min wait for a software update recall even so I scheduled the appointment ahead of time. I was told up front at my schedule time it was a 2 hr wait. I advised them I had no choice since I had no way home and my only day off. Their complimentary shuttle is not honored unless you are a few miles from the place , so I had to sit and wait. Advisor assigned to me online was not even the advisor that assigned me, and advisor didnt kept me posted on the progress.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to speak with you further about your concerns. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Extremely fast paced, dont slow down to discuss anything with you. Ran my credit like 3 times, and somehow just when I was signing the papers told my interest rate would go up. Very scripted salesman, and only care about making a sale and nothing else.
Business response:
Hello Tyler, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
I had an appointment and still had to wait 4 hours. Absolutely ridiculous. There was no update given to me I had to ask and even then it was just an answer just to tell me something because I still sat longer just waiting.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would appreciate the opportunity to discuss this further with you. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
serves it was ok but they tell me they will do flush when they will change the transmission oil but they did not and they take 4 hours to get it done also, the next day I found the power steering wheel leaking badly the next day after the serves done. I was expecting more than that from honda and fix not destroy stuff.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
They left nuts all over the floor not sure if the air bag was properly installed. Also I was told tires look good but they were really bad I had new set in the back of the car.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Terrible service. Made us wait 4.5 hours when told it was going to take 2 to 3 hours. No communication to update status. Had free oil change coupon and that was the only reason i went there. Also entered the mileage in the system incorrectly by 20,000 miles
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Very horrible the car....the service advisor was the only good thang a out this......place
Business response:
Bobby, customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
If I could rate the service I received at Vandergriff Honda any lower than one star I would. I decided to give myself a few days to see if it was even worth posting, but I still am just as upset and confused as I was on Monday. I took my car in for service on Saturday at 10 am on 11/9/19. Long story short they finished with my car on Saturday and no one let me know and I spent a weekend without a car. full review will be posted on Google, yelp and anywhere else I can think of.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,445 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.