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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Bought a maintenance service package but ended up paying the service.
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Had to take our Honda Odyssey to get some technical issues fixed. When we went to go pick it up, it was OBVIOUS that our rear bumper had damage to it. Either someone backed it up into something or someone hit it. They apologized and said they had no idea there was damage. Our car was taken to another shop to get fixed. It was probably the WORST job I have ever seen done. Paint drips everywhere, screws were painted white that werent supposed to be painted over, bumper was not aligned correctly, and you could still see through... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
I did not have my car serviced at Vanderfriff Honda
Business response:
We apologize for the confusion. It is important that we update our records immediately. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
The person who helped me was rude and unfriendly. First she asks me to speak up then when I do she gets an attitude because now I'm too loud for her. Maybe if u came up to me with a smile instead of a scowl you would get one in return. Then when I see her laughing with her coworker but not once smiling with a customer. I realize it's not just me. I'm looking for an alternative place to take my car.
Business response:
Thank you for visiting our dealership and being upfront with your experience. Its important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Long wait and gentlemen that helped me was a bit rude.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. Its important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
My experience at Honda has been ABSOLUTELY TERRIBLE! & continues to be. The most unprofessional, non caring, money hungry individuals. I continue to wish I never gave them any business & went somewhere where I was valued as a customer as well as my money. I will NEVER return and strongly recommend anyone who would like to purchase a Honda vehicle to please not do so through Vandergriff.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
My experience at Honda has been ABSOLUTELY TERRIBLE! & continues to be. The most unprofessional, non caring, money hungry individuals. I continue to wish I never gave them any business & went somewhere where I was valued as a customer as well as my money. I will NEVER return and strongly recommend anyone who would like to purchase a Honda vehicle to please not do so through Vandergriff.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
it take so long !!!!!!!!!!!!!!!!!
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Horrible experience, I scheduled an appointment promptly at 10:15 AM. I arrived at 10:05 AM. Time passed by they kept moving cars and checked other customers in but not me. I overheard some agents checking in customers who did not have an appoinmnt and ignored me. At this point it was past 10:45 so I was very upset. At the end the agent helped did not resolve the maintenance in my car completely. He said itd take too long to comeback later. He offered a car wash coupon.
Business response:
Thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,442 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.