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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Awful Horrible misinformed. Jennifer looks at me with a sigh of relief as if I did something wrong. I was put in danger the tire they put on was a Dud. Practically in a flat someone stopped went right to the closest tire shop they said this tire is no good but we can put a new stem to hold air .What happen to once which I thought was Great Service
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
The service advisors are so rude. I'm taking my car to a Nissan dealership. They don't care about people.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
One of, if not the worst, customer service and car service experience ever. First, the advisor that I was scheduled for on my visit claimed to not have an appointment with me even though said persons name was listed as my advisor for that visit. This confusion and lack of communication on your teams part made me wait unnecessarily for 20-30+ minutes. Second, the service itself took much longer than quoted. Third, the supposed multi point inspection is a scam and resulted in my being stranded
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Issue with an abnormal wheel noise wasnt addressed and will have to take the vehicle back.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Expensive, long time, unclear next service requirements
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Scheduled an appointment at 10:15 am Saturday for oil change and brakes. They called at 2:45 pm to tell us they were running behind. Vehicle was ready at 5:45pm.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Ridiculous dealer add ons. I bought a new car from another dealership.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
I made an appointment to have part replaced and and was told that the part will be ordered and be available to be replaced on date of appointment. I called a week in advance of repair date to make appt. When I got to dealership, I was told that there was no part there and it had to be ordered. Had to leave vehicle there 2 days for a repair that should not have taken more than 2 hours. Staff at service dept did a good job on date of service.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
2h30min wait for a software update recall even so I scheduled the appointment ahead of time. I was told up front at my schedule time it was a 2 hr wait. I advised them I had no choice since I had no way home and my only day off. Their complimentary shuttle is not honored unless you are a few miles from the place , so I had to sit and wait. Advisor assigned to me online was not even the advisor that assigned me, and advisor didnt kept me posted on the progress.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to speak with you further about your concerns. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,442 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.