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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They were unprepared, one team doesn't talk with the other. What should have taken 30 mins, took over 3 hrs.
Business response:
We sincerely apologize for the delay and the lack of communication between our teams. This is not the experience we aim to provide. We would like to address your concerns and ensure this does not happen again. Please reach out to Service Director Ricky Sandoval at RSandoval01@vtaig.com, and he will be happy to assist you further. Thank you for bringing this to our attention.
it is horrible. it took almost eight hrs to finish the job and there is no courtesy van to give me a ride back to my abode.
Business response:
We sincerely apologize for the extended wait time and the inconvenience caused by the lack of a courtesy van during your visit. We understand how frustrating it must have been to be without transportation while waiting for your vehicle to be serviced. Timeliness and customer convenience are important to us, and we regret that we did not meet those expectations during your visit. We would appreciate the opportunity to address your concerns and improve your experience moving forward. Please reach out to Service Director, Ricky... read more
Tried to sell me on $2500 of other service work, some of which had been done recently, by them!
Business response:
We apologize for the frustration you experienced with the service recommendations. It's concerning to hear that you were offered additional work that may not have been necessary, especially after previous services were completed. We would like the opportunity to review this matter further. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address your concerns and ensure a more transparent experience moving forward.
Extremely overpriced and my advisor was super excited to try to charge me as much as they could. Wouldn't answer the phone when I called multiple times to discuss options
Business response:
We're sorry to hear about your disappointing experience, and we understand your frustration regarding pricing and communication. This is not the level of service we aim to provide, and we would like the opportunity to resolve this matter. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com, so we can address your concerns directly. We appreciate your feedback and the chance to make things right.
Told my wife our front and needed to be aligned because it was feathering. The car doesn't have about 40 K miles on it and she drives like an old lady. Tire where is Fine. Keep your $700 alignment.
Business response:
We sincerely apologize for the confusion regarding the alignment recommendation for your vehicle. We understand your concerns about the suggested service, especially given the vehicle's mileage and your wife's careful driving habits. Our goal is to provide accurate and necessary service recommendations, and we regret if this has caused any inconvenience or mistrust. We would like the opportunity to review this situation in detail and ensure that you receive appropriate information about your vehicle's condition. Please conta... read more
The managers offer you to go to the dealer and when you arrive they sell the car they offered you to someone else. Very bad experience
Business response:
We sincerely apologize for the experience you described. It's disappointing to hear that your visit did not meet your expectations, and we understand how frustrating this situation must have been. We would like to address your concerns and ensure this matter is resolved. Please contact our General Manager, Jimmy Le, at Jle@vtaig.com so we can discuss this further. Your feedback is important to us, and we want to make things right.
I just bought a car 5 days ago and was told to bring it in to fix a piece that was coming off. It was a lot of confusion if I had to pay if I was told to bring it back to let them fix. Then I noticed some damage to the back like it was in an accident. I bought the car at night and when I saw it the back was open. I even asked about the inquiry on the car fax was told minor door dings not major. I was going to buy the car but if I had known. Just I have bought two cars and was bringing my daughte
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the confusion and any frustration you've experienced regarding your recent purchase. It's important to us that our customers feel informed and supported, and we regret that we fell short in this instance. We would like the opportunity to address your concerns directly. Please contact our General Manager, Jimmy Le, at Jle@vtaig.com. He is committed to ensuring that your issues are resolved and that you have a satisfactory experience with us. Thank you f... read more
Customer service is pitiful that's why I stopped coming here
Business response:
We are deeply concerned about your negative experience and the fact that our customer service has led you to discontinue using our services. We take feedback like yours very seriously and are committed to understanding and addressing the issues that have caused your dissatisfaction. Our Service Director, Ricky Sandoval, would welcome the opportunity to discuss your specific concerns in detail and explore how we can improve our approach. He can be reached directly at RSandoval01@vtaig.com. Your candid feedback is valuable to ... read more
Could not diagnose the problem even though it was malfunctioning when dropped off.
Business response:
Thank you for your feedback. We sincerely apologize for the difficulty you experienced in diagnosing the problem with your vehicle. We understand how frustrating this can be, especially when the issue is apparent at the time of drop-off. To address your concerns directly, we invite you to reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He would appreciate the opportunity to discuss your experience further and work towards a resolution. Thank you for bringing this to our attention, and we hope to ... read more
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,649 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.