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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They failed to check the recall that they had while they had my car there. Seems like that would've popped up in the computer.
Business response:
We are happy to hear from you regarding your recent service experience. We understand your concern about the recall check. We appreciate you bringing this to our attention as it helps us identify areas where we can improve our service process. Your feedback regarding the recall oversight is valuable and will be shared with our service team to ensure we're consistently checking for any outstanding recalls on every vehicle that comes through our doors. Thank you for choosing Vandergriff Honda for your service needs.
This establishment is corrupt, will sell you defective car, not report repairs and issues with the vehicle to the CarFax, and then refuse to make it right with you when you discover their shade practices. Avoid at all costs.
Business response:
Thank you for bringing this situation to our attention. We're sorry to hear that you left feeling misled and unsupported, as that is never the experience we want customers to have. We understand how important transparency and accurate vehicle information are when making a purchase, and we take concerns like these seriously. Your feedback helps us revisit our processes to ensure customers feel fully informed and confident in their decisions. We'd appreciate the chance to review the details of your vehicle purchase and see how... read more
Charged me for warranty I didn't choose
Business response:
We regret to learn that you feel this way about your purchase experience. This type of billing concern is something we take seriously, and we want to help clarify what happened. We would appreciate the opportunity to review your transaction details and work toward a resolution that addresses your concerns. Please contact our General Manager, Jimmy Le at Jle@vtaig.com so we can discuss this matter further.
The fender linings were not fitted properly despite being part of a 10k insurance claim
Business response:
We are disappointed to hear about the issues you experienced with the fender liner installation during your visit. We understand your frustration. Your feedback is invaluable to us as we work to ensure every customer receives the quality service they deserve. We would appreciate the opportunity to discuss your concerns further. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss how to properly address this concern.
Spent over 2hrs waiting on an oil change. Had to ask for updates 4 times and was told they don't want to rush the mechanic cause they will do a bad job.
Business response:
We are concerned to hear about your experience, and we understand your frustration. Your feedback is invaluable to us as we work to improve our service processes and ensure a better experience for all our customers. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss your experience further and work toward a resolution.
I liked my advisor. I didn't like the way they washed my car. They didn't dry the top of the car. It had all the spots from the water.
Business response:
We are happy to hear that you had a positive experience with your advisor. It's wonderful to know that they provided you with excellent service during your visit. We understand your concern about the car wash service not meeting your expectations, particularly with water spots remaining on the top of your vehicle after the wash. Your feedback helps us ensure that all aspects of our service maintain the high standards our customers deserve. We appreciate you taking the time to share both the positive aspects of your experienc... read more
Honda has an engine defect that they refuse to fix. Oil dilution issue which caused engine sludge throughout my engine, clogged the catalytic converter and my turbo failed. Honda itself currently have a lawsuit out for this issue
Business response:
We are sorry to hear that you feel this way about the engine issues you have experienced. We understand your frustration. Your feedback is invaluable to us as we work to address customer concerns about vehicle performance and reliability. We would like to discuss your specific situation and explore potential solutions. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can better understand your experience and work toward a resolution.
Honda printed off a report sent a picture that my engine filter needed to be replaced immediately filter was dirty with leaves and dirt was not my filter we bought a new one and installed ourselves it was perfectly cleandeceptive trade practice!
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. We recognize that trust is essential when it comes to vehicle maintenance recommendations, and we want to address your concerns directly. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss this situation further and work toward a resolution that restores your confidence in our service.
It's take too long to be in a dealership don't like being in there that's long
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.