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Vandergriff Honda Service
- Auto Repair
- Arlington, TX
About this business
Location details
1104 I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pass the Buck It all started wonderful. They are all about getting you into a car but that's about where it ends. After buying my vehicle from this dealership I started to experience troubles out of a car that I haven't even had 60 days. After being brushed off and discouraged from having my vehicle serviced by the dealership I purchased my vehicle from while I was picking up my licenses plates to be told to take it to ford. Upon setting up an appointment with the service team driving an hour to get to the dealership all bef... read more
Worst car lot with the worst attitudes I called a sales rep from this dealership that a friend reffered me to I explain to her (Anna Lane) that I needed a vehicle, mine had started acting up. I provided her with all my info over the phone and she called me back Stated that I needed a co signer. I got the co signer then she called back to let me know I had been approved. My reasons for doing this by phone is to make sure my time is not being waisted along with someone elses . When I got there she showed me a beautiful 2011 Ho... read more
Worst car buying experience one can have. On April 19, 2014, I went into Vandergriff Honda to purchase a 2003 Nissan 350z they had in their inventory. The salesman(Eddie Vargas) and others said ?You have nothing to worry about? with the purchase of the vehicle but we still requested and left the lot with a 6 month "Platinum" warranty. They did not give us a copy of any purchasing paperwork or contract because they told us it would be mailed to us, which it never was. On 04/23/2014 (4 days later), We were told by the Finance ... read more
Continuous mailings against our wishes! After MANY calls, this business does not stop their direct advertising to us. They also added our e-mail to their mailing list, after a visit to the service dept, without our permission. Finally, we were able to stop the electronic mail, but the paper mail continues, now also at the national level. When addressing our concerns on their Facebook site, there were no replies, instead we were blocked from posting comments on their Facebook! AVOID this business!
Extreme disappointment I have been a long time Vandergriff Honda customer. I have serviced and purchased vehicles there since 2005. In July of this year (2013), I took my 2002 CRV in for a complete checkup. (I had loaned it to a friend and did not think it had been taken care of in the manner I would.) I requested all the fluids be checked and changed and had about $2000.00+ worth of work done to it. Approximately 2000 miles later my husband took it in to have the brakes and transmission checked. We spent another large sum o... read more
Business response:
Dear Cynthia Stevens, We are sorry to hear that you had a less than excellent experience in our service department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. We would appreciate the opportunity to speak with you regarding your experience. Please call our Service Director Frank Garza 817-461-2323. Thank you, Vandergriff Honda
Never retuned info request Requested information on a crv I saw online. Was very interested in buying it but they never returned my request. The salesman online chat just wanted to pass me off and did not answer any of my questions. Just wanted my email address don't know why he never emailed me. Anyways found same year and options on the same crv at carmax for 3000 cheaper
broke word every step of the way We bought a 2013 Accord at Vandergriff Honda in June of 2013. Initially, we negotiated a walk-out price via email. We confirmed that all we had to do was show up and pick out the color. When we showed up, picked out the color, they added $4k to the price and then circled the fine print saying it was a base price. After walking out and the manager finding us with the email chain indicating the walk-out price, they offered to honor the original deal. Then they said they could not honor it, but ... read more
Business response:
Dear Tom S., Thank you for the comment regarding your sales experience at Vandergriff Honda. I would like to apologize for our staff's dropping of the ball in your vehicle purchase. We do appreciate you leaving a review as any and all customer feedback is vital to us in improving our sales, parts and service departments. Our dealership's sales process is an area of constant refinement and enhancement as we strive to make the buying of our premium automobiles as smooth and efficient as the vehicles that we sell and service. P... read more
Just Be Honest On Thursday 8-15-13 I went to Vandergriff Honda in Arlington to buy a cash car. As I approached the entrance, I was greeted by a salesman. He ask if he could help me. I told him I was looking for a cash car between 5 and 6 thousand dollars. He said they just sent some used cars to auction but he would check to see what was left on the lot as soon as he finish some paper work. I sat for about 30 minutes with no help. Salesmen would walk by and speak and keep walking. Nobody ask if I've been helped or if I neede... read more
Frequently asked questions about Vandergriff Honda Service
How is Vandergriff Honda Service rated?
Vandergriff Honda Service has a 3.6 star rating with 278 reviews.
When is Vandergriff Honda Service open?
Vandergriff Honda Service is open now. It will close at 5:00 p.m.