This profile has been claimed by the business owner or representative.
Vandergriff Honda Service
- Auto Repair
- Arlington, TX
About this business
Location details
1104 I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Don't order parts. I had no issues with the sale of the car. the car was missing a rear wiper and reflector. When I picked up the care I was given a "we owe." All good. My adult son called up about 3 weeks later because we never heard from parts. Oh yes, we have them. I came in a week or so later, no idea what I was talking about, the parts were never ordered. They had a manager call me the next week and tell me they were now ordered and messaged me when they came in. Again, never ordered my parts, here we are 2 months late... read more
Business response:
Thank you for taking the time to write a review. We apologize if you feel you had a negative experience with us as we only wish to strive for full transparency and excellent communication. We wish to learn more about this situation so we can hopefully find a solution for you. At your earliest convenience, please contact our Service Director, Justin Moore, at [email protected].
False advertising! $6000 in dealer options? What? I spent an hour looking at cars based on the advertised price. Sat down to run the numbers and buy their car. they come back with sticker price plus $6,000 in additional FAKE options...on a used car! I walked out. Don't go here, they are liars.
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
Worst experience ever Looking to purchase Hinda Odyssey. Went in after viewing advertised price. When we arrived we were told they couldn't sell for that price. Walked out with our $35,000 cashiers check still.
Business response:
David, we never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
Bought about dozen cars in my life, worst one yet. Salespeople more concerned a out surveys than actually helping people. Unsympathetic and managers talk to you like you're stupid. I've bought a $25,000 car from here and this last one was $33,000. After driving the car for a full day I was unhappy with it and wasn't told about missing features compared to my last car which was a lower model and 3 years older. They have a banner that says "3 Days love it or leave it, if you're not happy we're not happy." That was a load of cr... read more
Business response:
Thank you, Angel, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
Bogus Listing Talked to 3 different sales guys at this dealer over the period of 4 days. They all were vague about whether a car they listed is still available or not ? None of them had a definitive answer and none of them called back to follow up.
Business response:
Alex, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
Poor management I came in from out of state to buy a vehicle. I had come to an agreement on a price with a sales manager and 2 hours into my trip a different manager increased the price. When showing the final price, an even higher price was shown. The inconsistency between the management team and what price was agreed upon made me take my business elsewhere. In addition, the sales managers were unpleasant when I tried to state my case.
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
Waste of my time. I was baited. Solomon called and texted me multiple times today (11/29/19). Immediately, I responded and asked to test drive a VERY SPECIFIC CAR (2017 Honda Civic for $13k. Stock # HH513847 VIN # 2HGFC2F51HH513847). For 40 minutes, I drove under rain and heavy traffic from Downtown Dallas to Arlington for Solomon to tell me the $13k 2017 Honda Civic was no longer available. Then he gave me the usual low class sales’ pitch trying to convince me he has another “good deal”. I waited with my family for 55 minut... read more
Business response:
Marco, thank you for your feedback. It is our goal to be very transparent when it comes to pricing. We inventory very high demand vehicles and it causes our online inventory to change pretty frequently. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
BIG error made by Honda!!! I arrived with my wife at 8 pm one evening to purchase a car. We had the best salesperson, and this review is not including him. We were told that at a higher interest rate, we would pay a certain amount. Once the warranty and GAP were added, the monthly went to $9 more. The problem originated when I looked at cancelling the warranty and GAP. The total monthly payment was lower, of course, without them. The point is that the finance guy gave us a lower interest rate, kept the original high rate and... read more
Business response:
Moonoo, customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
Horrible Ruben Chairez Big scammer and super rude. Sales manager Ruben Chairez most rude, arrogant person I have ever seen. I was quoted a price on Internet , I called and confirmed the price when I got there I was told it was a mistake and price is 5000$ more. Then Ruben came and offered to fill my tank and I told him that will not be for 5000$. He became very angry and arrogant and almost threw my papers at me, if I would have stayed there he would have cursed me or even hurt me. That guy has serious anger issues. Never go... read more
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
Frequently asked questions about Vandergriff Honda Service
How is Vandergriff Honda Service rated?
Vandergriff Honda Service has a 3.6 star rating with 301 reviews.
When is Vandergriff Honda Service open?
Vandergriff Honda Service is closed now. It will open at 7:00 a.m.