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Vandergriff Honda Service
- Auto Repair
- Arlington, TX
About this business
Location details
1104 I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Not sure about dealership There is a lack of communication in the dealership. I went in the dealership for a particular car only to find out it was already sold. After I looked at it. And found out the person who bought the car I was looking at signed papers on a Saturday and I came in on a Tuesday. Giving the Internet and Sales floor people plenty of time to communicate the car was already sold to each other and to me. Kinda of felt like I was pushed in a corner of buying a car. I had to take unnecessary time off from work ... read more
Dissatisfied Vandergriff left a message for a callback last night. The person spoke so fast and msg just said to call back. I want service reminders but this call left no message as to why. I couldn't catch the name after 3 replays. I called back and got receptionist who is very nice. She had no idea who called. Transferred and someone said it was PROBABLY for refinance and could take me off call lists. Why not save us both time and hassle and leave a message as to what is needed so I know to call back or not. I WANT calls a... read more
Business response:
Please let me apologize for hastiness and lack of detail in your voicemail. I will certainly address my team on this issue. We greatly appreciate your feedback, as it helps us identify areas of improvement at our dealership. If you have any questions, or additional feedback, please feel free to contact me. Thank you, Yuni Chon - General Manager 682-622-8603
Poor Sales Poor Service The Sales manager told me that they had conducted a 72-point vehicle inspection on the used Honda CRV and had detailed the car prior to delivery, but the front mud-guard had two missing screws. It would have fallen-off had I not noticed it immediately after driving off from the showroom.
Business response:
Hello Apratim, Please let me apologize for the unfortunate experience after your purchase. If you would please contact me, I would like to speak with you in greater detail, so that I can address your concerns. Thank you, Yuni Chon General Manager 682-622-8603
WORST SERVICE EVER This is the second time my wife has brought her Honda CRV in for service at Vandergriff. The first time was awful. She got the run around for 20 minutes. She was bounced around back and forth and told to go see this person, no go see that person, I don't know what you are talking about? We don't show an appointment for you. Terrible customer service! The second time she went in, it was worse than the first time! I don't understand how you can stay in business with service like this! Unreal!
Horrible Experience I went in over the Memorial Day weekend to see the value of my trade as I had previously purchased two vehicles here. Joseph was wonderful at walking us through the vehicles in our budget. When it came to getting numbers, the price was over budget and they valued my trade $3k under other places saying the car fax showed an accident. I explained I bought it from them with a clear title and they must have pulled the wrong report. Salah, the finance manager came over and tried to explain a car fax might not ... read more
Business response:
Hello Bethany, I am sorry to hear that you did not enjoy your experience in our sales department. There are a variety of different factors that go into making any vehicle appraisal decision, and I am sorry to hear that we could not come to an agreement. If you have any questions, or additional comments, please feel free to contact me. Thank you, Yuni Chon - General Manager 682-622-8603
not professional I went to purchase a vehicle the salesman was ver y nice and understanding. Thanks Joseph but the finance guys were not helpful after I repeatedly told them what I wanted they kept giving me what I didn't ask for. They were giving me almost double the monthly payment I wanted. The finance guy told me why don't u want a newer car why would you want to buy an older car instead of a newer one. Why can't you just take what I want and work with me not keep trying to convince me otherwise. I was there almost 3 hou... read more
Business response:
Hello Brenda, I am sorry to hear that you had a less than excellent experience in our sales department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. If you would be willing to contact me, I would appreciate the opportunity to speak with you regarding your experience. Thank you, Yuni Chon General Manager (866) 739-2608.
Car Hold i wanted to purchase a car from this dealership but they wanted to sale me the car the had in stock i was almost convinced. But when i decided to take a look around elswhere I called the Sales Representative back informing him i was no longer interested in the car, he got upset and charged my credit card 1000 when prior to this we were talking and had agreed on a 500 hold on the card.and when i asked tp place my money back he said the only way was for me to come up there . To me it doesnt make sence how can you take... read more
Business response:
Hello Jimmy, I am sorry to learn of your experience in our sales department. If you would be willing to contacts me, I would appreciate the opportunity to speak with you, and address any unresolved issues. Thank you, Yuni Chon - General Manager (866) 739-2608.
WORST experience ever! My Husband and I received the worst customer service at Vandergriff Honda in Arlington, TX. I got to thinking though - I was about to write my experience I had this evening, but I changed my mind because I don't want to waste anymore time out of my night explaining what happened. I explained my experience about our sales associate Dingy to a manager named Matt, so I hope any future car buyers wont have to go through the experience we had to encounter. It was Terrible and we'll NEVER be back.
Business response:
Hello Kendra, providing amazing customer service is one of our top priorities here at Vandergriff Honda, and I would like apologize that you did not get to experience this during your visit. If you would like, I would appreciate the opportunity to discuss your recent visit with you, and see what I can do to make it up to you. Thank you, Yuni Chon - General Manager (866) 739-2608.
Don't even waste your time Thankfully we did not purchase our vehicle from Vandergriff. Seeing as Vandergriff is the closest Honda dealer to our home we decided to do our service there, plus the previous owners of our vehicle faithfully used this place for all maintenance. We go in for an oil change and the new car sales people are after us. They claim they can get us in a new van for as much or less than what we are currently paying. We have some time to spare while waiting so we are shown a new van. Nothing much different ... read more
Business response:
Hello Judy, it saddens me to hear of your recent negative experience in our sales and service departments. I would very much like to discuss your complaints with you, as any feedback is good feedback, and will help us grow as a dealership. I have been trying to reach you, but have been unsuccessful. If you could please contact me at your earliest convenience, so that we can discuss your visit. Thank you, Yuni Chon - General Manager (866) 739-2608.
Frequently asked questions about Vandergriff Honda Service
How is Vandergriff Honda Service rated?
Vandergriff Honda Service has a 3.6 star rating with 278 reviews.
When is Vandergriff Honda Service open?
Vandergriff Honda Service is open now. It will close at 5:00 p.m.