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Vandergriff Honda Service
- Auto Repair
- Arlington, TX
About this business
Location details
1104 I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Didn't honor the advertised price. Salesman, Lester, was good at returning phone calls and following thru with commitments he made. Issue is with not honoring the posted price on a used car. Added 2500.00 in "Options" to the advertised price + TTL. What options on a used car and why wouldn't they already be factored in to the advertised price? Was told a manager would call in "just a minute". No call occurred. Make sure you read the paperwork and are getting what was advertised!
Business response:
Hi RSMCGOY, thank you for sharing your experience. We apologize for any confusion regarding the pricing of the used car. We understand your frustration and will address this with our team to ensure better transparency in the future. We appreciate your feedback and hope to have the opportunity to make it right. Please reach out to our General Manager, Chris Snyder at [email protected], or by phone at 817-299-2010 at your earliest convenience.
Dealership management poor as poor can be. I have been a loyal customer since 1996. The dealership has been very helpful, professional and worked to do everything thing possible to get the best deal for there customers. The old general manager ( Yuni Chun was a wonderful man and we had dealings with him from being a salesman to the general manager ( 15 years). Since he and Charlie Evans have left the dealership has gone from the pent house to the out house. This new new car sales manager is not professional and is just out t... read more
Business response:
We are genuinely sorry to hear that you had a poor sales experience at our dealership. Your satisfaction is important to us, and we deeply regret any disappointment or frustration you may have felt during your visit. Our goal is to provide a positive and seamless sales process for our customers, and it's clear that we fell short in this instance. We appreciate your feedback and take it seriously. To address your concerns more effectively, we kindly request specific details about the aspects of your sales experience that yo... read more
Problems can and should be fixed! Vehicle was sold as certified. It was delivered to Houston with multiple problems. Air Conditioning and shutter grill not working and safety systems inoperative. It was not cleaned nor serviced. It still had a window sticker from another dealership in the window. The vehicle was sold as certified but was not tested. It was remotely certified after testing at another dealership. They had me take it to a local Honda dealer for service. It took two weeks to repair and test. Three weeks later th... read more
Business response:
We want to extend our sincere apologies for the lack of communication and the issues that remained unresolved after your vehicle purchase. Your feedback is important, and we deeply regret any frustration or inconvenience you may have experienced. Effective communication is a fundamental aspect of our service, and we apologize for any lapses in this regard. We also take the issues you've raised seriously and want to address them promptly. To better assist you, we kindly request more specific details about the unresolved iss... read more
Worst Experience In My Car Buying History This has been a terrible experience. I was sold a 2020 Toyota Sequoia TRD Pro with major mechanical issues due an accident from the previous owner. However, the sales team from Vandergriff assured me that it was only a minor accident and only required body/cosmetic repair. I understand when buying a used vehicle you may inherent some issues, but not 4k in repairs within first 30 days of ownership. Especially, not a car with only 32k miles on the odometer.In addition, the car left me ... read more
Business response:
thank you for your feedback. We regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. At your earliest convenience, please contact our Service Director, Ricky Sandoval, at [email protected]
Posted Price not Actual Price I was baited with a false price on cars.com. They added 2800.00 for detailing. Then was told we shouldn’t buy the car as it had engine sludge. I was hoping these days of dealer scams were a thing of the past.
Business response:
John, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Chris Snyder at [email protected], or by phone at 817-299-2010 at your earliest convenience so we can address your concerns.
Survey penalty I purchased a new car from Vandergriff a couple of weeks ago. My salesman was energetic, patient and attentive. I was pleased with his effort but did not appreciate the finance experience. I received a survey and was honest about my experience and gave a score of 8 out of 10 due to the finance process. I went back to the dealership to pick up my tags. I was promised a free fill up for my purchase when the tags were picked up. After inquiring about the fill up, my salesman said I could not get the fill up becau... read more
Buyer Beware! Vandergriff Honda online prices are not inclusive of dealer add-on's and market adjustments. They post artificial prices on Cars.com and their website and mark prices up 20% using dealer fees and market adjustments. Do not support dishonest pricing games and bait and switch tactics. Please save your time and shop elsewhere!
Business response:
We have regulations and are audited for our vehicle pricing so we want to understand your review. Dealer add-ons are optional based on what it is, and market adjusted prices are reflective on our dealer website as well as in person. We want to speak with you to address your concerns, please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
Don't order parts. I had no issues with the sale of the car. the car was missing a rear wiper and reflector. When I picked up the care I was given a "we owe." All good. My adult son called up about 3 weeks later because we never heard from parts. Oh yes, we have them. I came in a week or so later, no idea what I was talking about, the parts were never ordered. They had a manager call me the next week and tell me they were now ordered and messaged me when they came in. Again, never ordered my parts, here we are 2 months late... read more
Business response:
Thank you for taking the time to write a review. We apologize if you feel you had a negative experience with us as we only wish to strive for full transparency and excellent communication. We wish to learn more about this situation so we can hopefully find a solution for you. At your earliest convenience, please contact our Service Director, Justin Moore, at [email protected].
False advertising! $6000 in dealer options? What? I spent an hour looking at cars based on the advertised price. Sat down to run the numbers and buy their car. they come back with sticker price plus $6,000 in additional FAKE options...on a used car! I walked out. Don't go here, they are liars.
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
Frequently asked questions about Vandergriff Honda Service
How is Vandergriff Honda Service rated?
Vandergriff Honda Service has a 3.6 star rating with 288 reviews.
When is Vandergriff Honda Service open?
Vandergriff Honda Service is closed now. It will open tomorrow at 7:00 a.m.