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Vandergriff Honda Service
- Auto Repair
- Arlington, TX
About this business
Location details
1104 I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They told me. They told me. Hey hey we are cleaning your vehicle ok while I was signing paper work. This was at 11:30am. The suv was never ready hey we have a few cars ahead of yours and I'm like I don't give a dame where is my suv. Hey sorry so it will be ready on Monday oh and wait I will drive it to your house. So let's see
Business response:
Thank you for sharing your experience with us, and we sincerely apologize for the frustrations you encountered during your visit. It's important to us that our customers feel informed and valued, and we regret that we fell short in this instance. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He will be more than happy to address your concerns and provide assistance with your SUV. Thank you for your understanding, and we appreciate the opportunity to make things right. We look forward to ... read more
This is a complaint, I called Wednesday 12/4 at 11:46am I This is a complaint, I called Wednesday 12/4 at 11:46am I spoke with Christine. I called to make a appointment for Friday 12/6, I have a recall on a fuel pump on my 2018 Honda. I called back Thursday to change my appointment for Monday 12/9. I called today at 10am to confirm if the fuel pump was in Christine told me when I came in the pump would be there. When a called the appointment person or receptionists said she would call me back when she found out I never recei... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and the frustration caused by your experience. We understand how important it is to have your vehicle repaired promptly, especially with your upcoming travel plans. To assist you further, please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. He will be happy to ensure your concerns are addressed and that your fuel pump replacement is scheduled as soon as possible. Thank you again for your patience, and we ... read more
Be careful… We were about to get scammed into buying a Be careful… We were about to get scammed into buying a new car by a salesman who used the term “refinancing” when he in-fact intended to buy my current vehicle that I just purchased from him last year, and sell me an exact replica of the car I own but a year newer claiming that it’s a better situation, even though it’d put me in about 50% more debt than I was in initially. Please keep in mind that I’m here on a work visa and this is my first time refinancing a vehicle, s... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you encountered during your visit. It's concerning to hear that you felt misled regarding the refinancing process, and we take your feedback very seriously. To ensure your concerns are addressed properly, please reach out to our General Manager, Chris Snyder, at CSnyder02@vtaig.com or by phone at 817-299-2010. We value your business and are committed to resolving this issue. Thank you for bringing this to our attention, an... read more
BAIT & SWITCH! BAIT & SWITCH! They’ll tell you one price, and then as soon as you agree, they say, "Oh, well, management does not want to do that deal anymore.” Louis and his team will scam you! Watch out for this place!
Business response:
Thank you for sharing your experience. We’re sorry to hear that you felt misled during your visit and that you had a negative experience with our pricing and deal process. To address your concerns and work towards a resolution, please contact our General Manager, Chris Snyder, at CSnyder02@vtaig.com or by phone at 817-299-2010. Chris is committed to resolving issues and ensuring a better experience for our customers. We appreciate your feedback and hope to have the chance to make things right.
My experience with purchasing my dream car was an My experience with purchasing my dream car was an headache. I had people who wanted to help me but still make a sell off me….then I had others who didn’t care. I really want to get my old car back that I sold to them this week. I never had this many issues with Toyota as I have with Honda. I really broke down crying in the financial office because I had to pay for NEW tires when I asked the salesman about the used tires on the car to be replaced—they said they couldn’t. I was... read more
Business response:
Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you encountered during the purchase of your dream car. This is not the experience we want our customers to have, and we understand your frustration and disappointment. To ensure your concerns are fully addressed, we encourage you to reach out directly to our General Manager, Chris Snyder. You can contact him via email at CSnyder02@vtaig.com or by phone at 817-299-2010. Chris is committed to resolving your issues and finding a sol... read more
Didn't honor the advertised price. Salesman, Lester, was good at returning phone calls and following thru with commitments he made. Issue is with not honoring the posted price on a used car. Added 2500.00 in "Options" to the advertised price + TTL. What options on a used car and why wouldn't they already be factored in to the advertised price? Was told a manager would call in "just a minute". No call occurred. Make sure you read the paperwork and are getting what was advertised!
Business response:
Hi RSMCGOY, thank you for sharing your experience. We apologize for any confusion regarding the pricing of the used car. We understand your frustration and will address this with our team to ensure better transparency in the future. We appreciate your feedback and hope to have the opportunity to make it right. Please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com, or by phone at 817-299-2010 at your earliest convenience.
Dealership management poor as poor can be. I have been a loyal customer since 1996. The dealership has been very helpful, professional and worked to do everything thing possible to get the best deal for there customers. The old general manager ( Yuni Chun was a wonderful man and we had dealings with him from being a salesman to the general manager ( 15 years). Since he and Charlie Evans have left the dealership has gone from the pent house to the out house. This new new car sales manager is not professional and is just out t... read more
Business response:
We are genuinely sorry to hear that you had a poor sales experience at our dealership. Your satisfaction is important to us, and we deeply regret any disappointment or frustration you may have felt during your visit. Our goal is to provide a positive and seamless sales process for our customers, and it's clear that we fell short in this instance. We appreciate your feedback and take it seriously. To address your concerns more effectively, we kindly request specific details about the aspects of your sales experience that you ... read more
Problems can and should be fixed! Vehicle was sold as certified. It was delivered to Houston with multiple problems. Air Conditioning and shutter grill not working and safety systems inoperative. It was not cleaned nor serviced. It still had a window sticker from another dealership in the window. The vehicle was sold as certified but was not tested. It was remotely certified after testing at another dealership. They had me take it to a local Honda dealer for service. It took two weeks to repair and test. Three weeks later th... read more
Business response:
We want to extend our sincere apologies for the lack of communication and the issues that remained unresolved after your vehicle purchase. Your feedback is important, and we deeply regret any frustration or inconvenience you may have experienced. Effective communication is a fundamental aspect of our service, and we apologize for any lapses in this regard. We also take the issues you've raised seriously and want to address them promptly. To better assist you, we kindly request more specific details about the unresolved issue... read more
Worst Experience In My Car Buying History This has been a terrible experience. I was sold a 2020 Toyota Sequoia TRD Pro with major mechanical issues due an accident from the previous owner. However, the sales team from Vandergriff assured me that it was only a minor accident and only required body/cosmetic repair. I understand when buying a used vehicle you may inherent some issues, but not 4k in repairs within first 30 days of ownership. Especially, not a car with only 32k miles on the odometer.In addition, the car left me ... read more
Business response:
thank you for your feedback. We regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. At your earliest convenience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com
Frequently asked questions about Vandergriff Honda Service
How is Vandergriff Honda Service rated?
Vandergriff Honda Service has a 3.6 star rating with 278 reviews.
When is Vandergriff Honda Service open?
Vandergriff Honda Service is closed now. It will open at 8:00 a.m.