This profile has been claimed by the business owner or representative.
Vandergriff Hyundai Parts
- Auto Parts & Supplies
- Arlington, TX
About this business
Location details
1120 W Interstate 20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Audrey is the best!!! I found the exact color and trim online and was able to get all my questions answered prior to driving over from out of state. They had the car ready upon arrival. We spent about an hour total at the dealership and left very happy. We got exactly what we wanted at a very good price. We love our new car thank you so much!!
Business response:
Thank you for your positive feedback, Misty!
I'm not sure how this dealership got so many bad reviews. I went there today and had an excellent experience. I made an appointment and was promptly greeted by Audrie who was warm, friendly and knowledgeable. I knew the exact car I wanted and their price was $2000 less than the other 3 dealerships I had visited. I walked out of there 3 hours later having purchased the exact car I came for. I got a decent price on my trade too. Everyone I came into contact with was very friendly. My only complaint was there was no soda machi... read more
Business response:
Stephanie, thank you from all of us here at Vandergriff Hyundai!
This kind of dealership is why the industry has a bad reputation...They have a mandatory reconditioning fee of 2998$ on used cars.Then LoJack for 1000 and document fee and other mandatory addons..To top that they don't know how to treat a sales conversation without getting Rude and obnoxious..They insist on selling on payments rather than a out the door price..
Business response:
We sincerely apologize that our service did not meet your expectations during your recent visit. This is certainly not the standard we aim for, and we're disappointed to hear about your experience. We would like to speak with you further about what happened. At your earliest convenience, please reach out to us directly. We hope you'll consider giving us another chance to show you the high level of service we're known for.
The service Director Moe I thought was gonna be cool but ended up really disappointing me he would never give information of my car he would never answer calls and lie saying he would call us and send messages but always bull*hits he is a liar and just terrible to work with he should be ashamed of himself Then when he finally called me he yelled at me and saying in a rude tone and I was mad ofc because the whole time for a few weeks of calling and texting and constant lying and bullshitting about my car He wants to point f... read more
Business response:
We're truly sorry to hear that your experience with us wasn't a positive one. We strive to provide excellent service and your feedback is important to us. We'd appreciate the opportunity to make things right. At your earliest convenience, please reach out to us directly. Thank you.
horrible dealership to work with they are very deceiving and will scam you. Won't send you paper work and fail to disclose information of who you are financing with even though they said they would give it you you once you picked up the truck ( which has not even been driven off the lot !!!) Sales agent was Angel and manager was Demarcus No longer responding calls or text messages. They a have not been able to fix the truck that is being financed and was supposed to be ready 2 weeks ago ! Take your business elsewhere !!... read more
Business response:
We are sorry to hear that your experience did not meet your expectations. We would like to speak with you further to see if we can find a resolution. Please reach out to us directly at your earliest convenience. Thank you.
Bought a certified used car. In six months the evic said it needed a oil change and the air filter was filthy.
Business response:
We are sorry to hear that you feel this way about your certified used car purchase. Your experience is concerning, and we take these matters seriously. We would appreciate the opportunity to discuss this situation with you directly and work toward a resolution. Please contact Scott Shedden at Sshedden@vtaig.com so we can better understand what happened and make this right.
Similar experience as others. Went down to look at a used truck. After running numbers they come back with around $6k of addons to original sticker price. They said they were mandatory addons. We also had a trade in and I had already done a Kelly blue book trade in to get a rough estimate of value prior to going in. After they did their appraisal it was like half of what I had already did. They were like trying to steal it. My wife asked for our keys back to our vehicle multiple times so we could leave and they just kept com... read more
Business response:
We understand your frustration with your recent experience at our dealership. We are sorry to hear that you feel this way about the pricing discussion and trade-in evaluation process. Your concerns about the additional costs and the difference between your research and our appraisal are important to us. We take feedback about our sales process seriously and want to ensure every customer feels respected and valued. We would appreciate the opportunity to discuss your experience further. Please contact our General Manager, Ryan... read more
If I could give this dealership a 0, I would. Their customer service is terrible and they lack integrity. My daughter found a car she wanted, and I tried negotiating a rate with the dealership. They offered a discount, but when the agreement was sent, it was $800 less than promised. Despite this, we decided to proceed. On our way to pick up the car from Austin, I texted the salesperson for the Carfax and said see you soon. Near Waco, the salesperson called to say the car had been sold. My daughter was heartbroken, and the ... read more
Business response:
Thank you for sharing your experience, Bea. We take customer feedback seriously and are committed to improving our service. If you would like to discuss this further, please reach out to our General Manager, Ryan Rios, at Rrios@vandergriffsales.com. Thank you.
Avoid. They still work the good ole "bait & switch" game. Found the truck we wanted online, reached out and was responded to pretty much immediately. That was the only positive. Scheduled a time to come and test drive the next day- they bombarded us with emails, texts and phone calls about the set appointment. For 4:30pm. After rushing to get to appointment, salesman informs us that the truck is "in transit", not on the lot. With no way to track it. No information on where it is transporting from. Nothing. Just not there wit... read more
Business response:
Ashley, thank you for sharing your experience with us. We appreciate your feedback and want to assure you that we take your concerns seriously. It’s important for us to provide our customers with accurate information and a seamless experience. We understand that the situation you described did not meet your expectations, and we regret any inconvenience it may have caused. We strive to improve our communication and ensure that our customers receive timely updates regarding vehicle availability. To discuss your experience... read more
Frequently asked questions about Vandergriff Hyundai Parts
How is Vandergriff Hyundai Parts rated?
Vandergriff Hyundai Parts has a 1.8 star rating with 203 reviews.
When is Vandergriff Hyundai Parts open?
Vandergriff Hyundai Parts is closed now. It will open at 7:00 a.m.