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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Was very disappointed in the level of service I received.
Business response:
Thank you for sharing your concerns, and we understand your disappointment. Your feedback helps us identify areas where we can improve our customer experience. We would appreciate the opportunity to discuss your visit and work toward a resolution. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly and ensure we provide the quality service you deserve.
The service was bad. Still showing tire and maintenance required signals.
Business response:
Thank you for sharing your concerns about the service you received. We understand your frustration and would appreciate the opportunity to discuss this further. Please contact Mike Book at mbook@vtaig.com so we can address these ongoing concerns.
Made me wait 2.5 hour for a regular car wash with appointment. Everyone who came after me had left by the time I was done
Business response:
Your feedback is invaluable to us and we understand your frustration. The situation you've described falls short of the service standards that we strive to provide. Your experience highlights an important area where we can work to improve our scheduling and service efficiency. We would like to discuss this matter further with you to better understand what happened and work toward a resolution. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
I used to get better recommendations about what should I do with my car. It wasn't like that this time.
Business response:
Thank you for your feedback. We understand our consultation didn't meet the helpful standard you've come to expect from us. We value providing thorough guidance on vehicle care and recognize we fell short this visit. Your feedback helps us improve, and we're committed to delivering the knowledgeable recommendations you deserve.
Tires were rotated, but air pressure was not properly inflated.
The employee in the service center was extremely pushy in trying to get me to spend $600 unnecessarily. Then when I tried contacting a manager, I kept getting sent to voicemail. NO ACCOUNTABILITY.
Service advisor did not tell me about the services being performed. I went for regular oil change and tire rotation that came with the plan that i bought. I had no intention to do wheel alignment. I thought wheel alignment was tire rotation. he did not tell about the cost beforehand and did not even call about the service being performed for communication. I would have known i am signing up for something different if there was any cost. Better communication would have been better. It put me on tight spot.
Business response:
Thank you for sharing your experience. We're sorry to hear that the communication during your visit didn't meet your expectations, and we understand how that could be frustrating. Your feedback is appreciated as we continue to review how we support our customers. We would welcome the opportunity to speak with you directly. Please feel free to contact Mike Book at mbook@vtaig.com so we can assist you further.
Carson single-handedly ruined the car-buying experience for our family. I highly recommend the dealership train their employees on general customer service concepts.
Business response:
Thank you for sharing your feedback. We understand how disappointing it can be when a single interaction negatively impacts the overall car-buying experience. Providing professional, respectful, and helpful service is extremely important to us, and your comments highlight areas where we need to reinforce training and standards for our team. If you'd like to discuss your experience further, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com.
Worst service., I understand why you sell "certified vehicles" when all is wrong.?? I don't may any payment yet and I have I few issues with my car.!!? I hate that.!!!!!
Business response:
We take your feedback seriously and understand your frustration. Having problems with a certified vehicle before making any payments is certainly not the experience we want any customer to have. Your concerns are important to us. Please reach out to Mike Book at mbook@vtaig.com so we can discuss your specific issues and work toward a resolution.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,050 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.