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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Terrible at keeping customers updated on status, very delayed to return calls, even if just missing a call 10 seconds prior.
Business response:
Sincere apologies that we fell short and did not meet the expectations that you deserve and expect and I offer no excuses. I am grateful you did share your concerns as I believe the worst thing would have been to not have said anything! What you shared is not acceptable under my leadership and I would love the opportunity to speak to you personally. I know your time is a valuable commodity and if you would be so kind to contact me personally at 817-468-8696 EXT 46151 in efforts to be accountable and make things right by you!... read more
The anti freeze was not filled and I was not notified it was low. The oil was not changed, this auto review listed it.
Business response:
Please accept our sincere apologies. We have no excuse. We would love to know more about your concern, but most importantly, correct our shortcomings and make things right with you! If you would be so kind, please reach out to Chris Bruder, our Parts & Service Director, at (817) 468-8696 Ext 46151.
They let me leave the shop with 2 precent brakes, and told me to come back next week. Of course I didn't, I would have to drive on a major highway . It would have been to dangerous. So I took it somewhere else
Business response:
Sincere apologies that we failed to meet the level of service that you deserve and expect and offer no excuses. We would love the opportunity to learn more specifically what occurred on your recent visit so we have the opportunity to identify how it happened to prevent it from happening to any other future clients and 2nd to make things right by you! If you would be so kind to reach out to me when you have a free moment I would be grateful! Chris Bruder / Parts & Service Director / 817-468-8696 Ext 46151 I assure you if you ... read more
The prices for maintenance are the highest in the metroplex. They also charge a 3% fee if you use a credit card. The matched the prices of other local dealerships which saved me $50. They also told me I needed alignment but I saw the before and after, I realized I was scammed. I didnt need alignment. I wont be going back.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
The vendor was mad with me for buying another car. He kept calling me top tell me that I called him when the last call I made was weeks ago. Horrible experience!
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Haydee. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
it was difficult to get what was wronged to me in the first place. I jumped many hurdles trying to get my tires. I visited once before this and was told, tires on my new car was ok to have different tires. I wont be going back to this TOYOTA dealership ever again.
Business response:
Sincere apologies that we fell short and did not meet the expectations that you deserve and expect we offer no excuses. I would love to discuss in more detail if there is an opportunity to make things right with you . If you would be so kind when you have an opportunity to reach out to me personally Chris Bruder / Parts & Service Director / 817-468-8696 / EXT - 46151
They entered my mileage wrong
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Typical Typical Typical Typical Typical
Business response:
Ron, we are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Told me I did not need a appointment got there they asked me when my appointment was I went there for airbag service no one told me I needed to have the part ordered before I got there my car said there for three and a half hours they did nothing
Business response:
Sincere apologies that we failed and did not offer the level of Service that you deserve and expect. We have no excuses. I am prepared to do whatever it takes to make things right. I would be grateful if you allowed us to do that. If you would be so kind, please reach out to me personally at 817-468-8696 Ext. 46541. Chris Bruder Parts & Service Director Vandergriff Toyota
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is closed now. It will open tomorrow at 9:00 a.m.