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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They typically don't do any complementary services, like car wash, even requested.
Business response:
Sincere apologies that we failed to meet the level of service that you deserve and expect and offer no excuses. If you would be so kind to reach out to me as I would like to speak with you personally in efforts that you know we care and make things right by you! Chris Bruder / Parts & Service Director / 817-468-8696 - Ext 46151
They installed new brakes on my 2016 Toyota Tundra in October, 2020, my brakes have been squeaking since then, the breaks would squeak whenever the weather is cold and the truck had been parked for a couple of hours. I took it back twice to review the issue and my service advisor Ryan Parker kept dismissing it as something that will go away within a couple of months because theyve seen similar situation with other Toyota Tundra breaks. I gave it some time and as the weather warmed up the squeaking stoped, this year 2021 as t... read more
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
The hook did not closed. The tires pressure were not checked. The error message is still showing after service. I need to go back to see they can make it right but am too busy at this time. Probably will have to stop by Discount tires or other places to check. I only took my car there to keep the warranty otherwise no way.
Business response:
Thank you for sharing your concerns on your recent visit. Sincere apologies and no excuses that we failed to meet the level of service that you deserve and expect. I would be grateful for the opportunity to speak to you personally in efforts to make things right. If you would be so kind to contact me personally at 817-468-8696 / Extension 46151 Sincerely, Chris Bruder / Parts & Service Director
Routine maintenance but when I picked up the car, the tire warning light was on. Tech rotated my tires but did not balance or filled air correctly. When I got home, the tire pressures were all over the place with 38, 35, 35.5 & 30. They were supposed to be 33psi. Don't know what they actually did with this routine maintenance but car is only 2 years old and service manager was upselling some services that I don't need. Anyway, had to run to Costco to put air in. Just won't be back to this location for any maintenance again.
Business response:
Sincere apologies that we failed to meet the level of service that you deserve and expect especially something like simple maintenance. I will offer no excuses. Some corrective coaching will happen with the Service Technician that performed the service I assure you! I would be grateful if I had the opportunity to speak to you personally in efforts to make things right by you and also that you may consider returning to allow us a second opportunity to earn your trust and business. Chris Bruder / Parts & Service Director / 817... read more
I have never brought my 2004 Corolla to Vandergriff Toyota in 10/18/2021. Not sure why it was marked Service Performed!
Business response:
Thank you for bringing this matter to our attention. Its important that we update our records immediately. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
I purchased a 2022 supra and with a deposit of 17,000 after I drove off no buddy new my name I go there for my new plates and there young mechanic put the sticker in my view understand this is a coupe with a 10 position setting Called them about this but never received a call back now I have to go for 2 years with this headache dont recommend them to service my car
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
The guy that helped me was so rude also had another concern still having issues that were suppose to have been fixed! Not happy!!!!!!!!!!!
Business response:
Sincere apologies and no excuses. Thank you for bringing this to my attention if you would be so kind as to contact me in efforts to resolve your initial concern and the issue that has not been corrected. - Chris Bruder / Parts & Service Director / 817-468-8696 Ext 46151
Scratched one of my doors when I took the car in to install window tint. When called about it they claimed because it was not the door they were directly working on, they did not do it.
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
I brought my car for changing the front mirror, on Monday morning by 8 since there, I didn't have any otherwise from Vandergriff Toyota, I used uber, no car they give me to use for 3 days going to work with uber sometimes I reach to work late, imgn when I call Toyota nothing done and I usually pay the car for every month, not good service at all
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.