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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took too long, even with appointment still had to wait almost 3 hours just for oil change and state inspection .
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
It was horrible. I spent more than 4 hrs waiting for oil change, regular and state inspection. Also, I told the service advisor that my remote doesn't work. She promised to change the remote battery, which she never did. Worse of all, I drive almost 45mins to Vandergriff. I do not think j would be going back there, even though I have a service contract with them. Very insensitive and careless services at Vandergriff. They're interested only in the service fees!
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
It was ok, sort of. I still have not received my second key. They do not return phone calls. Even though I had an appointment, I had to wait for my sales representative. If the car market was not so tight right now, I would have gone somewhere else. But they had the car I wanted, and, after several trips to the sales manager, they came back with a halfway decent deal.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
Terrible customer service!!
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
i call to see if my car was ready, and they told me that my car was not there, and said that i never brought it in. after a while someone called me back that it was a misunderstanding. they were very rude. i bought several Vehicules from them in the pass, and every time that i take my car to get service, i'm the one that has to call if it's ready.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Recommended service as IMMEDIATE ATTENTION that didnt resolve issue then recommended additional services after they completed first service totaling almost 10k
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Point infections promised never happen, what I told the service guy what he recommended. Plus the filter were just replaced in January but they said needed to be replaced. When you come in for oil changed always a wash to get extra money. Filters changed had extra labor charge, that was wrong.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
vandergriff rotated my tires and perform four wheel alignment and the outcome is they did not balance my tires because my steering wheel is shaking every time I increase my speed.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
I have not even gotten an update on my parts that were ordered when I brought my vehicle in. I text about a month ago and was told part would be in next Tuesday which is now going on another month. I have not heard from anyone! Called manager left voicemail. This is not the first time this is happening which you would think they would do a better job but still nothing!
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service is taking longer than expected. We would love to see what we can do to earn back your trust. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.