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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
There was nothing wrong and nothing right. I have been waiting over a month for the recalled part to arrive. Based upon their advice, I have forgone the oil change and tire rotation in an attempt to get it all done at once. Basically, my rating is N/A.
Business response:
We offer our sincerest apologies and make no excuses. If you would be so kind as to reach out to our Parts & Service Director, we would be happy to expedite the recall parts, recall completion and required maintenance. Please contact Chris Bruder at 817-468-8696 Ext 46151. He will make sure you are taken care of!
I was very disappointed with the service. I was not told in advance that Vandergriff service personnel would add an oil additive without my permission. I feel that I was over charged for an oil change.
Business response:
We offer you our sincerest apologies and make no excuses. Vandergriff Toyota takes your concerns very seriously. If you would be so kind as to contact our Fixed Operations Director, Chris Bruder, at 817-468-8696 Ext 46151, I assure you that he will take corrective action and make things right for you.
This car did not get such this service on 9/13/2021. I scheduled my car for a safety recall 2 months ago. They called to cancel my appointment because they needed to order some parts. After a month I called to check back, the part still did not arrive. A month later, I called again and still no progress. And now I am still waiting hopelessly! Suddenly, I see this record on carfax! They did no work but why they posted this record on carfax! Ridiculous!
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better. We assure you that he will most certainly make the appropriate corrections and make things right!
Horrible they took out the engine in the cx9 and absolutely ruined it more than it already was. Chris Bruder and Vandergriff buy and sell faulty cars to make a profit. Chris Bruder willingly admitted to selling us a faulty car and then try to get us to sell it back to them for less what we paid so that we are forced to purchase another vehicle from Vandergriff. My wife and I decided to just take our loss because Chris Bruder screwed us out of money and a car. Vandergriff kept the car for 30 days and had the nerve to charge u... read more
Business response:
Sincere apologies that we failed to meet the level of service that you deserve and expect. From the initial time of contact that you shared concerns with the vehicle having an issue and unfortunately the Extended Service Contract had expired by mileage our intent was to help you repair vehicle at a substantial cost savings because you did buy the pre-owned vehicle from us. Unfortunately that did not work out. We are pleased that you and your family were able to trade vehicle and acquire another vehicle.
Customer service extremely poor.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Can't seem to fix a recurring A/C issue.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
When I buy the Truck she said every 6 Months We Care the truck Out side n Inside n no touch Inside To Refresh the Leather
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like to speak with you to better understand your comments. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
They do not do there job correctly, always have issues after I leave. The services are never complete.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
I still don't have my car back and it's been over a month now. Getting very impatient about it.
Business response:
Thank you for sharing your concern! If you would be so kind as to reach out to Chris Bruder, our Parts & Service Director, so that he may determine which vehicle is in for service, he will update and expedite your service. Please call (817) 637-6536 EXT - 46151 at your earliest convenience. Thank you!
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.