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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Tires were supposed to be rotated and were not.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Technicians left oil all over vehicle and did not clean up. I had to return to dealership to ensure it was not a leak. Upon follow up visit it was found that no leak was present and the mess was due to sloppy work. When my vehicle was returned the mess was still not cleaned correctly. Skid play bolt had to be righted by myself at home as tech also left one loose after follow up visit.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
The advisor was so bad. He gave me an attitude. My family and I never ever come back here. THANKS FOR YOUR BAD SERVICE.
Business response:
Sincere apologies that we failed to meet the level of Service you deserve and expect and offer no excuses. I would be grateful for the opportunity to speak to you personally in efforts to learn more and also to make things right by you and your family. Chris Bruder / Parts & Service Director 817-468-8696 / 46151
Pure customer service adviser ,
Business response:
Sincere apologies that we failed to meet the level of service that you deserve and expect and will offer no excuses. If you would be so kind to reach out to our Parts & Service Director / Chris Bruder so he can learn more and most importantly make things right by you. 817-468-8696 / Ext 46151
You will be waiting for hours.
Business response:
Sincere apologies and no excuses. I assure you 100% - that staffing and onboarding has been our #1 priority to meet the positive demand of our current and new clients. I would be grateful for the opportunity to speak with you personally in efforts to make things right as we do know that your time is a very valuable commodity. Chris Bruder / Parts & Service Director / 817-468-8696 / Ext 46151
paid $198 for alignment, wheel balance, rotation. Wheel vibration at high (65-70mph)speed caused me to bring it back. Toyota performed a wheel balance, that apparently they did not do the first time. Had it been done the 1st time, the old stick on weight area would have some road dirt on it.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
This is not my car. I did not have service.
Business response:
Sincere apologies and no excuses. We will update our records. Chris Bruder / Parts & Service Director
They dont want change the oil
Business response:
Thank you for sharing your experience. I would be grateful for the opportunity to learn more and what we did to fail to meet the level of service that you deserve and expect and I will offer no excuses - if you be so kind to reach out to me at 817-468-8696 / Ext 46151 - Chris Bruder / Parts and Service Director - I assure you a will do whatever it takes to make things right!
Waited for an hour without help. Took 2.5 hrs to get an oil change even with an appointment.
Business response:
Sincere apologies that we failed to meet the level of Service that you deseve and expect and will offer no excuses. If you would be so kind to to allow me the opportunity to speak with you personally for that I would be grateful in efforts to make things right by you! Chris Bruder / Parts & Service Director / Vandergriff Toyota 817-468-8696 / Ext 46151
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.