This profile has been claimed by the business owner or representative.
Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Too long of a wait. You can use your credit card but with a fee.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
My radio stations in my car were changed while in service. Very rude of your employees.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Not very good service from my dealership
Business response:
Noel, we are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your rating. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Not sure why the survey thinks I received a maintenance service in June. I called about an outstanding recall and was told they would order the part - anticipate 3 weeks before appt will be scheduled.
Business response:
Thank you for bringing this to our attention. Please contact Chris Bruder at 817-468-8696 so that we may straighten out the situation.
Just bought my car 4 months prior from this dealership. I took it in for my first oil change and tire rotation. They called and said it needed $130 alignment . One of the few things not covered under warranty. Took it straight to the place that I always use. Nothing wrong with my alignment. Just trying to pad the bill. Then I noticed they set all my personal settings on my door locks, sensors etc back to factory settings. They have lost all of my trust.
Business response:
We appreciate you sharing your feedback about your recent service visit not exactly what we like to see, but the worst thing would have been for you to not have said anything! Sincere apologies that we failed to meet the level of service that you deserve and expect and we offer no excuses. If you would be so kind, I would be grateful for the opportunity to speak with you personally in regards to this experience and most importantly, to make things right with you so that you know we care and will be held accountable. Chris Br... read more
Waited 2 and half hours for an oil change and still didnt do everything I asked of them. The worst Toyota Ive been to. They have an associate named Chuck Taylor who doesnt even know what hes doing.
Business response:
We appreciate you sharing your feedback about your recent service visit not exactly what we like to see, but the worst thing would have been for you to not have said anything! Sincere apologies that we failed to meet the level of service that you deserve and expect and we offer no excuses. If you would be so kind, I would be grateful for the opportunity to speak with you personally in regards to the experience and most importantly, to make things right with you so that you know we care and will be held accountable. Chris Bru... read more
This Vandergriff Toyota in Arlington TX disrespects customers. I came to have brake pads replacement on June 2nd, 2021. I had to bring it back a week later because of the terrible noise. I had to wait for 3 hours without anyone let me know what is going on. I had to come back the next day and waited for another 3 hours. Finally, they let me know that they did a bad job for resurfacing the rear rotors the week before. The rotors were warped. Not recommend this place. 1-star rated.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
I am satisfied with Vandergriff for the most part. However, I really feel that there is a problem with the master cylinder and best practices would have been to completely replace it.
Business response:
Thank you for sharing your post & satisfaction for the most part! I would love to have the opportunity to speak with you in regards to the Master Cylinder concern. If you would be so kind to reach out to me at your convenience Chris Bruder / Parts & Service Director / Vandergriff Toyota / 817-468-8696 Ext 46151
Went in for ZAKTEK and my vehicle came out with a huge scratch by the door handle, my front bumper cracked and loose on the corner and unbuffed areas at the top of the doors.
Business response:
Hello and thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. We can assure you that we would never damage a customer's vehicle and not take measures to make things right. Please contact Chris Bruder at 817-468-8696 and we will do our best to make this better.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.