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Vasona Creek Healthcare Center
- Nursing home
- Los Gatos, CA
About this business
Location details
16412 Los Gatos Blvd, Los Gatos, CA, 95032, United States
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My father has been here a week. I'm concerned about the quality of food (sandwiches, soft tacos with little meat) for dinner! Not much protein! The workers food is better. Someone labeled him incontinent...but he was using a bed pain at the hospital, less than week ago. Response to the nurse light take 30 minutes, if lucky. I'm disappointed, I heard good things about the physical therapy department, but if you don't survive the lack of nursing what good is the therapy.
UPDATE: My grandpa passed away a couple days after he left Vasona. Honestly, he would still be here if it wasn't for the inadequate care he received. If someone has limited mobility, you can't just leave them to rot in a bed all day. Anyway, I hope this serves as a warning to anyone out there who is considering Vasona. DO NOT SEND YOUR LOVED ONES HERE - unless you want them to leave in an ambulance or hearse! The attendants walk around like zombies and will walk away mid-sentence. There are some people who are nice and acc... read more
Business response:
Hello Nichole, we are so sad to hear about the experience you had at Vasona Creek. It is clear that we did not meet your expectations, and for that we are very sorry. Our entire purpose is to enrich the lives of everyone we serve. Including our residents, their family members, and our staff's lives. Most of the time our outcomes and the feedback we receive is very positive. When it is negative it lets us know that we still have many things we can do to improve. Many of your comments are very concerning and surprising to ... read more
My father-in-law was here off and on for 2+ months. Not a wonderful place. They occasionally forgot to feed him, took at least 10 minutes to respond to the call button, and hardly acknowledged us when we were waiting for help at the counter. Doctor Chi would not allow the staff to give us his contact information and it took 4 days to get him to call us. Totally unacceptable! On the day my father-in-law died here, we arrived just as Doctor Chi was leaving, presumedly from pronouncing my father-in-law dead and he flew by us w... read more
Business response:
Hello NJ, We are very sorry to hear about the experience you had at Vasona Creek. It is clear that we did not meet your expectations, and for that we are very sorry. Our purpose is to enrich the lives of everyone we serve. Including our residents, their family members, and our staff. The feedback we receive is for the most part very positive, but there are times where we receive helpful criticism that helps us improve and see where we need to focus our efforts. We send our most heartfelt condolences for the loss of you... read more
We were told by the hospital staff who sent my father-in-law here that "Vasona Creek is very good". Scary to think what bad would be like. I do think the nursing staff here are generally pretty good, but probably very understaffed since they take a very long time to respond to patient call buttons. My father-in-law was very sick, and couldn't move his arms or legs. They "forgot" to feed him at times, or brought him food and just left it in front of him even though he couldn't move to feed himself! He got extremely dehyd... read more
If you are mentally alert, are in for a short time for rehabilitation, you can survive. Know your medications and have the nurse tell you what medications are being given and check each medication that you are being given to make sure they are correct. Medications are not scanned and the nurses will document that all medications were given whether they were given or not. If a medication is incorrect or not available, have the nurse document it, ask to see the documentation, and contact the ombudsman immediately. The nurs... read more
It's not the worst place I've been to but it sure isn't great. When you walk in the front door - after parking in the church parking lot next door because their lot is full - you are assaulted by a strong perfume smell. This smell is pervasive and is upstairs too. It makes it hard to breathe and once your lungs get used to it you leave with a sore throat and hoarse voice. Not just me. I have to assume they are trying to cover up much more unsavory smells after reading other reviews. Our clothes smelled of this "perfume" aft... read more
My elderly relative has been here 1 week. No shower, same shirt for 3 days now, 30 min after ringing for nausea was the call acknowledged, a cna came and said she will tell nurse. 10 min later a different cna came in. We told her too. She went to tell The nurse (ray) got angry and yelled at cna when she told him. 45 min total to get bell answered and pill. She was also not able to use the toilet and has to BM in her bed. There is no one answering calls fast enough. The nurses rather just let her pop herself then race to the ... read more
DO NOT TAKE YOUR LOVED ONES TO VASONA CREEK!! My Dad stayed there twice after suffering many strokes. Everytime I went to see him, he never had any water to drink and food all over himself and the bed. I could tell that nobody had checked on him in awhile. Also, they were injecting my Dad with insulin. My Dad is not diabetic. This went on and on for about a week. They argued with me that his records say he is diabetic so they have to give it to him. On his last stay, he was not doing well. I went to see him, he grabbed my ha... read more
If you are thinking or planning on having a relative or yourself stay at Vasona Creek..."DON'T....Please DON"T. I had the unpleasant stay at VC and felt I was staying in hell. No communication from any of the head staff. Loud talking until 1 or 2 in the morning from the working staff. I was lucky to have gotten 4 hours of sleep a night. It took an average of 20 to 30 minuets for the staff to help you to the restroom, that is if they came at all. I was to have Physical Therapy once a day for a total of six days I was ... read more
Frequently asked questions about Vasona Creek Healthcare Center
How is Vasona Creek Healthcare Center rated?
Vasona Creek Healthcare Center has a 3.7 star rating with 467 reviews.
When is Vasona Creek Healthcare Center open?
Vasona Creek Healthcare Center is open now. It is open 24/7.