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Vasona Creek Healthcare Center
- Nursing home
- Los Gatos, CA
About this business
Location details
16412 Los Gatos Blvd, Los Gatos, CA, 95032, United States
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Unless you are sending someone in good health, and only for physical therapy, find an alternative. -The Kaiser liaisons are not trust worthy and have convenient memories. If you do use Vasona, get every conversation with the local Kaiser reps documented and then go over what you captured with them. Document everything so to avoid 'he said, she said'. - They misdiagnosed my mother with an infection that sent her to the ER, and after 3 days concluded the original test was tainted. -Put my mom in diapers because it was more ... read more
Business response:
Hello Matt, I wanted to let you know that I received your review the day it was posted at 5 PM. It sounds like we failed. I certainly do apologize on behalf of the team at Vasona Creek. I hope that we can talk over the phone or in person regarding your family’s experience. We take great pride in providing exceptional care. I will ensure the experience is better for all of our patients. My phone number is (408) 357-8840. I will reach out to you too. Respectfully, Brett Administrator
DON'T BE FOOLED by the 3.5 yelp stars. Don't be fooled by the looks of this place. Don't be fooled by the cheery receptionist welcoming you there. Don't be fooled by the fountain in front or the nice tour. It may look pretty on the outside but it's ROTTEN on the inside. My mom was transferred there on Thursday afternoon. She was squeezed into the tightest spot in the middle bed of a small dingy corner 3-person room. I asked an Admissions person ( I forget her name...a middle-aged Hispanic woman) to move my mom to a ... read more
Business response:
Hi Marj, I appreciate your feedback. I received your yelp review at 9:45 am on 9/18. We are coaching our team today to ensure your experience does not ever happen again. I certainly do apologize on behalf of the team at Vasona Creek. We take great pride in providing exceptional care. I will ensure the experience is better for all of our patients. My phone number is (408) 357-8840. I will reach our to you too. Respectfully, Brett Administrator
If I could give this facility zero stars, I would. Perhaps, if you are only going for basic physical therapy, this place might work for you, but if you are in need of nursing services, I highly suggest steering clear. It is important to know, that despite being designated as a nursing facility, there are no actual registered nurses here, the place is run by LVNs. Apparently, there is an RN supervisor, however, after multiple attempts to page "Sean," there was never a response. EVER. My aunt was admitted to this facility f... read more
Business response:
Hello, I would like to learn more about your experience. I’m sorry that we did not provide the appropriate type of care. If you have a moment will you please call me at (408) 357-8840. I want to learn from your experience so we can become better as a facility. Thank you, Brett
The most important thing about choosing skilled nursing facility, is why you are going and what you can get from it. My Dad was 89 years old with dementia, he never should have been admitted. When they found he could not cooperate with PT, they should have told us and sent him home. The RN called me the first night and said my Dad was trying to go home, and asked me if he has dementia? I could not believe he did not know that from the chart. Dad went in with a lung infection, weakness (from being in bed at Kaiser hospital ... read more
Business response:
Thank you for your feedback. Your review is very important to me. Will you call me regarding your experience? I want to learn more about your family member’s experience. I can be reached at (408) 357-8840. Thank you again, Brett
I don't have a lot of experience with senior care facilities, but this one appears to be the same as others I've been to before: employees scrambling around constantly putting out fires and not a lot of personal care being provided to the residents - it's basically a survival situation for everyone involved. This is certainly a plush building with the appearance that they seem to be providing a higher level of care, but I can tell you from our experience that in reality, this is not the case. I'd keep looking for another pl... read more
I've been up and down on Vasona Creek. The PT's are pretty good, very professional. The facility is pretty clean, less so in the patients rooms. 1. There are not enough RN's here, especially in the PM or overnight. The majority of employees that I see are CNA's (weeks of training), followed by LVN's (months of training) and lastly RN's (years of training). I rarely see an RN in the facility. Remember, these are the people caring for you or your loved one. 2. I recently pressed the call or help light for my parent. Eventual... read more
Business response:
Hi Pearl, Thank you for bringing these matters to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at (619) 208-6989. Thank you, Scott, Administrator
This place is a disgrace to all who need their services. The nursing staff are lackadaisical, at best. If a patient needs a service, they will wait at least 30 minutes. Food is often delivered cold and it usually tastes terrible. The nurses and CNA's are not happy to have questions asked of them. They don't want to be bothered. Many CNA's are playing computer games, instead of attending to patients. The rehab center is a joke. A couple of the men are arrogant SOB's who think they know all the answers when they are fu... read more
My mother died in Vasona Creek and it was sheer hell. It was a horrible experience for 6 months. There are a few great staff members, but for the most part the staff doesn't care, and ignore and even laugh at the people calling for help. If a family member isn't present, your loved one is uncared for. I inquired online from the LG community and you wouldn't believe the horror stories people responded with about their loved one's stays here. One person said their brother is an elder care attorney and he said the county i... read more
Business response:
Hi Brooke, Thank you for bringing this matter to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at (619) 208-6989. Scott, Vasona Creek Healthcare Center
Vasona Creek was the 2nd skilled nursing facility we tried. It was almost just about as bad as the other facility we used. We had heard good things About Vasona Creek and were greatly disappointed to say the least. We would wait 30 minutes after pushing the call button for help until we finally had to chase employees down for help. They acted like we the family members of the patient were in their way, gee I am sorry waiting 30+ minutes was still construed as being in your way! You really have to be there to advocate for y... read more
Frequently asked questions about Vasona Creek Healthcare Center
How is Vasona Creek Healthcare Center rated?
Vasona Creek Healthcare Center has a 3.6 star rating with 449 reviews.
When is Vasona Creek Healthcare Center open?
Vasona Creek Healthcare Center is open now. It is open 24/7.