Vasona Creek Healthcare Center

Desiree A. 

on Yelp

4 years ago

My dad was ill. Congestive heart failure, on dialysis, and kaiser explained he would get better care her than at home....what a lie. Some of the warning signs at home were if he gained 3 or more lbs in a day he had to go to the hospital. In a week he went from 170 to 189. We took him out on our own he was so swollen and miserable. We took him to santa clara kaiser and he passed within 30 mins. He had a dnr. He had a seizure and his heart stopped. Well visiting at the rehab We couldn't even talk to staff they are severely und... read more

Sammy G. 

on Yelp

5 years ago

If i could give negative 5 star to this funeral home. I would. That's right, i called this facility a funeral home. My dad was brought here from Kaiser for his broken shoulder and finger. This place is horrible. They have un certified nurse assistants doing nurses jobs that only nurse is suppose to do. They cramped my dad with two other guys in one small room with no AC working. Food was cold. And they don't change diapers on time until we asked them to. One day i went to visit my dad and he was suppose to have his neck brac... read more

Pam Z. 

on Yelp

5 years ago

If I could make this no stars I would. Food is horrible, not enough staff to even change diapers for hours upon hours and half the time they don't answer phone. Also don't bother trying to send a loved one an email, they never deliver. I will never put my mother back in any home much less this one. 

G P. 

on Yelp

5 years ago

My dad nearly died in this facility. Luckily we got him moved out of it just before the COVID shelter in place orders. The facility smells terrible. Patients were parked in the hallways in their wheelchairs and just left for hours. Combative patients who hit, yell, and treat the staff horribly are allowed to stay and make life miserable for other patients and the entire staff. The ice they use for their patients' drinking water is stored in coolers that anyone in the facility, including guests of patients, has access to,... read more

John R. 

on Yelp

5 years ago

This facility has not cared for my family member. She has been stuck (a prisoner) at this facility. Not allowed to see her family, the facility has lost all of her personal belongings. The facility does not get her up out of bed and dressed. She is left in bed in her sleep ware. They allow other patient to visit family through the patient room window. But they move my family member to a rooM where the window is not accessible. She is nearly blind and deaf and unable to care for herself. The facility allows family mem... read more

C S. 

on Yelp

5 years ago

There were many people doing their best to attend to my mother. In the times of Covid it is very difficult when you cannot see your relatives. They need to improve their policies in terms of having a DNR posted above the bed. My mother had a DNR and they revived her had no idea about her medical records. She was transferred to a hospital where they revived her again and then she ended up on a ventilator. 

Megan L. 

on Yelp

6 years ago

I would have given 5 stars if the receptionist Judith would have some manners, or at the very least be professional. My mother has been at this facility for a little over a month, and with everything going on, no visiting. So I called, asked to speak to my mother, she says no such person here. I call back again, and she hangs up on me. Finally, I get a hold of a supervisor , and was put to ease and finally got to speak to my mother. Maybe Judith needs to find a job where she has no contact with people, since her attitude is ... read more

Storm K. 

on Yelp

6 years ago

Wow if I could give this place a zero I would. They have the absolute worst customer service I have ever encountered, the staff seem like they don't know what the hell they're doing. Please don't send your loved one here because they will lose their belongings, claim they have it, then call you back two weeks later to say they lost it again. I'm talking an important coin purse that has a loved one's important information in it. My loved one was in this terrible place and ended up having to go to the hospital due to complicat... read more

Laurie C. 

on Yelp

6 years ago

I had to give one star to post this. I would give zero stars.. I was sent there after I broke my right ankle. I had broken my left foot month before and had boots on both feet. And I was unable to bear weight on ankle for a few weeks. Food was terrible. Staff was terrible. Staff was unresponsive and had me waiting at least an hour to use bathroom. Most of the care givers were disrespectful. I was able to start rehab after I was able to bear weight. I was hardly given any strength training before they kicked me out... read more