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VC500W
About this business
Already returned it Apparently the technology used for this no ink printer is not exact so you need a lot of extra time to play with your design and change it to make it print the way you want it to look. We did not have that kind of time and returned the printer.
Stay away Poor and limited Support,no app if you are located outside of usa...eg south africa
Get up to date Brother! Impossible to get working with Windows 11. Could not get it to work!
Business response:
Thank you for your review. Currently the VC-500W is still being assessed for compatibility with Windows 11, the link below has the Windows 11 support information, and it will be updated once the assessment has completed: https://support.brother.com/g/b/oscontents.aspx?c=au&lang=en&ossid=12#Prod_200 You may be able to use the VC-500W via a wireless connection on Windows 11 by using the Windows 10 drivers and software. The Windows 10 drivers and software are available for download on our website link below: https://support.bro... read more
Not happy It’s ok it’s not wat expected, it’s not wat I was hoping for
Hopeless office decoration Have tried to get it working on laptop via wifi and usb for over 30 hours with no success. Downloaded all the programs,and the editor to make labels.OK, I'll download the phone app....Oh no I can't unless I buy a phone with the latest technology/Read all the horrible reviews before buying over the same issue,but thought I could work it out. You think with all the terrible reviews You have received on this device,somebody at Brother would be smart enough to say we have got the programming and access... read more
Business response:
Thank you for your review and feedback. We are sorry to hear that you have been experiencing issues setting up the connection and software. For assistance, please contact our Technical Support team using this link: https://www.brother.com.au/en/support
AN ABSOLUTE WASTE OF MONEY The Worse Label printer Ive ever had. Ive had it a year and tried to install the software 15 times it just doent work. I managed to connect my phone to the printer but this printer is rubbish and does not do a very good job. DONT WASTE YOUR MONEY
Business response:
Thank you for your review and we are sorry to hear that you are experiencing issues. Please contact our Technical Support team using this link for assistance with your Brother product: https://www.brother.com.au/en/support
Very poorly engineered Teriible drivers and UX, just like all their products. Can't get AirPrint to work at all. Never buy a Brother printer
Business response:
We are sorry that you are experiencing connection issues with your Brother VC500W machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Impossible to get working Got it working for two labels via usb cord, but could not get working since. have tried via wifi - can connect to printer to wifi but wont print. No longer prints via USB. have reinstalled several times on different computers. now is no better than an expensive paperweight. No proper error messages to assist fix it, just intalls fine and does not print. Big disappointment
Business response:
Thank you for taking the time to leave a review. Please contact our Technical Support team using this link for assistance with your Brother product: https://www.brother.com.au/en/support
Dissatisfied ! 1/5 It's a shame I didn't read the reviews beforehand...isn't that what they are there for? I purchased the printer and labels. The machine looked like it printed fantastic photos and "cards" as one was put in the slot. When you actually print colour stuff it's not the same quality as the one in the machine at the time of purchase. Given the option I would ask for a refund. The software today has failed to connect to the printer... I deleted the app and redownloaded to see if that will work. I'm disappointed i... read more
Business response:
Thank you for your review and we are sorry to hear that you have experienced issues with your VC-500W. Please contact our Technical Support team using this link for assistance with your Brother product: https://www.brother.com.au/en/support
Frequently asked questions about VC500W
How is VC500W rated?
VC500W has a 3.2 star rating with 150 reviews.
When is VC500W open?
VC500W is closed now. It will open on Monday at 9:00 a.m.