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VC500W
About this business
Not good for small business use I sent this product back as the qualify of printing was awful for product stickers. The management program to make the stickers was like very out dated and not easy to use
Business response:
Thank you for your review. We would have encouraged you to contact our Technical Support team for assistance with the Brother product via the link below: https://www.brother.com.au/en/support
Waste of money I was excited to upgrade to this label maker however its completely disappointing. The print quality is rubbish. Im getting blue tones when printing black and white. It also doesn't stick. Ive tried on both plastic and glass and the edges just curl off. I even tried adding double sided tape to help but they won't even stick to that. A complete waste of money.
Business response:
Kia ora, we're sorry to hear about your experience with your VC500W label printer. Our helpdesk team have been in touch with you via email to provide troubleshooting. If you require further assistance, please don't hesitate to get in touch with our 24/7 NZ based helpdesk: https://bit.ly/3DHF8Ik
DOES NOT WORK THIS PRINTER SUCKS, DOES NOT WORK EXCEPT WITH MY IPHONE SOMETIMES.WHEN IT DOES WORK WITH MY IPHONE IT IS A PAIN IN THE BUT TO DO IT. BROTHER CUSTOMER SERVICE SUCKS AS WELL. I WILL MOST LIKELY NEVER BUY ANOTHER ONE OF THIER PRODUCTS, AND SPEAD THE WORD.
Waste of money Absolute waste of money. Hard to use, very clunky. The colour matching is way off. A very regretful buy.
Business response:
Thank you for your review. The VC-500W is a thermal printer that produces different colours by heating the labels. The print results will be different compared to a traditional inkjet or laser printer, and what you can see on a monitor. However, there are colour sliders that you can adjust within the driver and app which may assist in providing you with a better result. Should you need further assistance, please contact our Technical Support team using this link: https://www.brother.com.au/en/support
Not compatible with latest version of Windows It needs to be compatible with the latest version of Windows when connected with a cable.
Business response:
Thank you for your review, we are sorry to hear that you are experiencing issues. This particular issue is currently being evaluated, you can check the page below that is updated regularly: https://support.brother.com/g/b/oscontents.aspx?c=au&lang=en&ossid=12#Prod_200 For assistance, please contact our Technical Support team using this link: https://www.brother.com.au/en/support
Doesn't work in some countries Why not state that it doesn't work in some countries. I just wasted money buying this only to be told while installing the drivers that it does not work in the region I find myself. Should have followed my instincts and bought a different brand.
Need Help I found out after my purchase that the software does not support Windows 11.
Business response:
We understand that you are experiencing issues with your Brother VC500W on Windows 11. We'd like to help. Our Brother Customer Support Team is on stand-by to service customers via online, email or live chat: www.brother-usa.com/brother-support
Slow and poor quality print colour Print quality is poor - colours are not great on print and barely match what is resembled on the screen. Print is also super slow.
Business response:
Thank you for your review. The VC-500W is a thermal printer that produces different colours by heating the labels. The print results will be different compared to a traditional inkjet or laser printer, and what you can see on a monitor. However, there are colour sliders that you can adjust within the driver and app which may assist in providing you with a better result.
Frequently asked questions about VC500W
How is VC500W rated?
VC500W has a 3.2 star rating with 150 reviews.
When is VC500W open?
VC500W is closed now. It will open on Monday at 9:00 a.m.