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VC500W
About this business
Could Be Great - Missed the mark When it works its great. A little slow but the biggest issue is getting it to connect. This should be way easier. Cannot connect easily to new WIFI or hotspots. Bought to print tame tags at events and we cannot get it to easily connect at different locations even though we are using the same laptop with P-Touch installed and the printer is connected to the laptop. This machine is not user friendly at all!
Business response:
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some connectivity issues with your Brother VC500W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products. We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
ABSOLUTYLY TERRIBLE PRINTER & CUSTOMER SERVICE I would not recommend this printer or this company to anyone. I ordered this label printer for work to print high-end, custom labels. But they print nowhere near as vibrant as advertised. Color wasn't as big as a deal to us as we simply needed a black background with our white logo layered overtop of that. However, the white logo and border keeps printing NEON BLUE NOT WHITE. I've tried printing with different label cassettes at different sizes, cleaning with the cleaning paper,... read more
Business response:
I would like to apologize for the events that took place during your last contact with Brother. We appreciate the time you have taken to let us known your thoughts. Your feedback is important to us and will be reviewed to help us improve our customer service. You are a valued customer to us. Please know that we are here to help, should you need to contact us in the future.
Not for PC use, useless Product will not work on desktop, you have to have wi-fi or something else
Business response:
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not having issues with your Brother VC500W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products. You are a valued customer to us. We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Not Happy I have used this machine twice and it has never worked again. That is some expensive printing. I am so disappoint with this machine.
Business response:
Kia ora, we're sorry to hear you're experiencing issues with your VC500W label printer. There are a number of reasons why this might be. Our helpdesk team have reached out to you via email to help fix the issue and are awaiting your reply. Remember, you can always contact our 24/7 NZ-based helpdesk if you ever need help with your label printer: https://www.brother.co.nz/customer-help/contact-us.
Trouble using…. I am having such a hard time downloading this program to my computer because I don’t have Apple play or Google play.
Good Printer but with lack of important features I work in a product company with 500+ customers. I started recommending my customers this printer for visitor badges. After ordering around 100+ printers and using them daily, we concluded that this printer only works well with the Color Label App. If you want to use this as a visitor label printer, then this printer is not the correct selection. We paired this printer with our Kiosk app on iPad and visitor printer badges. Once the visitor completes the information, the app se... read more
BROTHER COMPACT COLOR PRINTER VC-500 Let me start by saying Brother is a trusted brand, but mines stop working a week after I took it out the box. How do I exchange it?
Business response:
We understand you're experiencing issues with your Brother VC500W machine not working. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Not a Happy Customer Was working well for the first year, then wouldn’t turn on. It was in great condition as I used it maybe once a month. Even still had the protective plastic wrap still on it. Called brother and they were very unwilling to help. And one of the representatives had me on hold for over 30 minutes and then told me if I don’t hear back from them, they don’t know the answer to the question. Will not be buying a Brother product again.
Frequently asked questions about VC500W
How is VC500W rated?
VC500W has a 3.2 star rating with 150 reviews.
When is VC500W open?
VC500W is closed now. It will open on Monday at 9:00 a.m.