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VC500W
About this business
Didn't meet expectations I purchased this to crate labels for glass and paper for beauty products. I like that it is easy to use. Though the labels themselves do not stick very well and come off any glass surface. I tried cleaning the surface well and made sure I didn't touch the sticky side. Seems to stick alright to paper though wouldn't purchase this for any business needs or any long term labeling. I was also disappointed with the colour as the colours presented on the app do not print the same and many seem to come out ... read more
Business response:
Thank you for your review. We are sorry to hear that the labels are not sticking to the glass surface. There is a technical data PDF file on the product page which details the testing that has been performed with the CZ labels, it is called “CZ Roll Technical Data” on the webpage link below: https://www.brother.com.au/en/products/all-labellers/labellers/vc-500w The VC-500W is a thermal printer that produces different colours by heating the labels, the print results will be different compared to a traditional inkjet or laser ... read more
Not worth the money! Printer quality is decent. The App is horrible. Very difficult to use. You can only use with a phone or iPad. You cannot use a computer. When the placing the amount of inches I want to print, the app keeps diverting to 5.69 inches for some reason. Apps seems very outdated. Apps freezes and all info gets deleted. The features are cool but it nothing you can’t get elsewhere! Not happy with my purchase.
Business response:
We are sorry to hear that your experience with the Brother VC-500W label printer has not been favorable so far and we'd like to help. If the problems persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/vc500w
Too Thick I find that that the label paper is way to thick to add to product containers. You can clearly see the label and it soo thick that it is visible and can lift off product containers quite easily. I think the label paper could be a bit thinner. It also takes very long to print one label.
Quality is fantastic, Out of the box it was time consuming to install drivers and software . It’s not plug and play and its not click and print. When I installed the APP on iPad or iPhone you have to go to the wireless settings and select the VC-500W from the available WiFi list, therefore your device is tied up and you cannot switch between apps to do searches , check mail or other tasks. It’s actually a pain. Print quality is unbelievable and right as soon as i got up and running i made some sweet long and short 2” labels.... read more
Not bad Brother needed me to agree to them receiving and making calls which I thought was very strange. Also, couldn't get the app to work on my computer. Print quality is good though.
Business response:
Thank you for your review. The Brother Colour Label Editor does require certain permissions on your device in order to function correctly. Regarding not being able to get the software to work on your computer, please contact our Technical Support Team using the link below for assistance: https://www.brother.com.au/en/support
Got this for making small labels but... I thought this would be the perfect printer for making small labels for my products since I need to put specific ingredients on there and make many custom blends. The text was not readable! I thought the whole point of a small label printer was to make small labels. I had to keep increasing the size of the text until it was readable and this just made it too big to fit what I needed to fit. The smallest font I could do was 4pt bold text like arie. Yes that is a small font but consideri... read more
Business response:
Hi, we are sorry that you are experiencing issues with your Brother VC-500W and we understand your disappointment.We'd like to help. Our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
complete waste of time bought this several months ago and have battling with it ever since. Got it working over wifi in my office, but my staff were unable to connect to it. Connected it over USB to our print server, not fit for purpose as it shuts down very quickly, meaning a nurse needs to go and turn it on, then go back to their desk to print the label, only to find it still didn't print. I connected it back to my laptop, now it simply won't print, all the lights are on and ready to print, I can see the job pass through t... read more
printer does not deliver anything I brought this printer to create some labels for a gallery opening. If the printer delivered even 1% of its promised performance i would have been able to complete the task.
not worth the money i wish I hadnt bought it Slow printing, expensive cartridges. I also found it hard to pair up
Business response:
Thank you for your review and feedback. As the VC-500W is a thermal colour label printer, the maximum print speed is 8mm per second. If you need assistance with your Brother product, please contact our Technical Support Team using this link: https://www.brother.com.au/en/support
Frequently asked questions about VC500W
How is VC500W rated?
VC500W has a 3.2 star rating with 150 reviews.
When is VC500W open?
VC500W is open now. It will close at 6:00 p.m.