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VersaTube Building Systems
- Building Supplies
- Collierville, TN
About this business
Location details
50 Eastley St, Collierville, TN, 38017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
our price is to high i got a 18x21 install for $1200.00
UPDATE: MAY 19, 2021 I was contacted by versatube management last week. They direct mailed some of my brackets and found that my order should have made it to me already and pushed the order through. Menards got my items in on May 13th last week and delivered them to my property late evening, May 18. We start/finished inventory today, May 19, and all I'm missing several critical items to start the build. Concrete anchor bolts for one. Yet again, I have to wait on versatube. I can only hope the CEO of this company sees thi... read more
Business response:
Hi Randell, My name is Erica and I do see a few issues that I will have cleared up today. When is a good time for you and I to speak?
I placed an order for a building on 04/07/2021. Upon completing my order the site stated it would ship the frame in 10 days. The frame did not ship until 4/27/2021. Furthermore I paid extra for Versatube to unload the building for me and their partner company called me 4/28/2021 asking if I can go pick it up and unload it myself as they “don’t usually drive out to my part of town”After I said I couldn’t they said ok and that they would call me back. No call back was made. Today 4/29/2021 they called and asked if I would ac... read more
Business response:
Hello! My name is Morgan. I’d like to speak to you personally. I am going to send you a private message here on Facebook. Thank you!
They screwed up my order (shipping address) when I tried to get it corrected, they made me cancel order and reorder then tried to charge me $350. More because they had a price increase within a couple weeks after my original order. What a bullshit way to do business. I wouldn’t ever recommend them Just and update - I was contacted by versa tube and the problems have been rectified. A shout out to there customer service team for taking care of the issues !
Business response:
Hi Gary, here is my email address elundy@versatube.com I look forward to fixing this for you!
Terrible customer service. Missing parts.
Business response:
Hi Patches, I would love to speak with you regarding missing parts. Please send my page your direct telephone number as I cannot find you in our system.
Just from the reviews, this company needs an extreme staff overhaul! How does it stay in business? I don't know. Huge lack of communication between company and customer. Sounds like it lack quality control in all areas and no follow up on customer issues. All customer complaints are about the same issues across the board... missing pieces, wrong pieces sent, delay on shipping, no call backs... I am in need of an RV carport and a huge garage, but just base on the negative reviews, I'm going elsewhere.
Business response:
Hi Glennmarie, I searched our records and did not find you as a customer. We stay in business because we sell thousands of kits and parts per year and the majority of our customer base is delighted with their orders. This is noted in our Facebook feedback rating, which is a 4.8 out of 5. This is a multi-factored score and done at random (think mystery shopper). It is true that we occasionally have issues, but we work very hard with our customers to remedy those as quickly as possible. You can see this by looking at the resp... read more
Delivery of sheet metal delayed a month more than my deliver was scheduled and so I had to drive it picked it up myself. After several mis cuts they sent me with my product. Finished the 14 by 28 pinnacle port today with help of a very competent handyman. The gable trim isn’t tall enough to completely hide the frame? ( Unlike the car port shown in the pictures ) Also. I lined up the start of the sheet metal exactly as Instructed on the start end and that puts the last raised ridge dead center where the gable trim is suppo... read more
From from delivery misinformation to answering their phone to poor instructions, the process has not been that great.
Business response:
Hi Rick, My name is Erica and I just attempted to call you regarding this review. Please call me when you are ready. My number is 901-296-3757.
Terrible customer service, missing pieces, have to jump through hoops to get it fixed, won’t respond
Business response:
Hi Chris, I wanted to reach out an apologize for the experience you had with our team. I want to assure you that our support team is a decent and hardworking team that cares very much about doing a great job for our clients. While we acknowledge that there were missing parts on your order, we also feel that we acted swiftly once we received the information we needed from you to process a ticket. I understand that you questioned our policies in needing photos of the parts that you received, I also feel that we turned around ... read more
Frequently asked questions about VersaTube Building Systems
How is VersaTube Building Systems rated?
VersaTube Building Systems has a 4 star rating with 400 reviews.
When is VersaTube Building Systems open?
VersaTube Building Systems is closed now. It will open tomorrow at 8:00 a.m.