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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
VESH provides emergency and advanced specialty care for your pet in a caring and compassionate environment VESH offers 24-hour emergency veterinary care and hospitalization, and works closely with primary care veterinarians to provide their patients with exceptional specialty care including advanced diagnostics, Critical Care, Internal Medicine, Ophthalmology and Surgery services. Since we opened in 2006, pet owners from Western Massachusetts, southern Vermont and New Hampshire, Connecticut, and Upstate New York have come ... read more
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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RecommendedThe kindness and professionalism of all the staff working at the hospital. I recently had to bring my 12 year old female cat Pesky who was not doing well. The kindness and understanding of the vet techs who came out to talk to me about Pesky and the doctors that spoke to me over the phone is unlike anything I’ve ever experienced. They gave me all the options for Pesky’s condition and we did not feel one ounce of judgement when it came time to make the most difficult decision to put her to sleep. The vet tech who brought ... read more
Business response:
Thank you so much for your kind words, Leah and Josh. We really appreciate you taking the time out to share your experience with us. We are very sorry for the loss of your beloved friend Pesky, we are glad that we were able to provide you with a bit of comfort during such a difficult time. Our thoughts are with you.
Very friendly folks. They took very good care of our pet and family member. Brought her in with a broken leg and was kept informed to what was going on the whole time. Great thanks for everything you all do. Saw a family that brought there dog to be laid to rest and I realized how difficult it must be to have to be part of that every day. You are true Saints!
Business response:
Thank you so much for your support, Jim, we truly appreciate it. We hope that sweet Coco is doing well at home with her splint. She was such a sweet girl and we wish her all the best!
THE SERVICES WAS UP & BEYOND THANK U FOR EVERYTHING 👌✌🏿
Business response:
Thank you so much for your support, Doug, we truly appreciate it!
TRUE professionals. Explained what was going on and what they were going to do. They were unbelievably accommodating in our time of need on putting down our beloved broccoli! Allowed us as much time as needed to say our good byes.
Business response:
Thank you very much for your kind words, Dennis. We are so sorry for the loss of your beloved boy Broccoli. Our thoughts are with you and your family during this difficult time.
We went for an Oncologist appointment. The Dr. spent a considerable amount of time explaining our dogs situation and answered all our questions. The staff was wonderful as well.
Business response:
Thanks so much for taking the time to provide your feedback, Deb, we truly appreciate it. We know that cancer can be a very scary thing and we glad that you had a good experience with Dr. MaloneyHuss and her team. We are looking forward to seeing Gronk tomorrow!
We went to our regular vet and were told our pup had damaged her ACL but they didn't do that surgery and gave us the names of two reputable specialty hospitals. Neither could take her until 3-4 months for a consult, they quoted us the price to do the consult and then schedule surgery. I wasn't aware that our local hospital wasn't just for emergency but did specialty treatment. They were very friendly and told me the consult and surgery could be done the same day, they made my appointment a month later. Everyone told us t... read more
Business response:
Thank you so much for your support, Mary, we truly appreciate it. We are so glad that we were able to get sweet Sophie in and get her fixed up. We hope that she is doing well!
My 3 year old Rotti was having digestive issues, pretty severe. We brought her to VESH who recommended exploratory surgery, which she had. The very limited doctor interaction was encouraging, although not satisfying. However, one staff member was superb...the rest were robotic amd scripted in their responses and absolutely no follow up on their part. They're just too busy! As the dog "mom", concerned and anxious, never mind the mind-blowing expense, I am not and have not been thrilled with my experience.
Business response:
Thank you for taking the time to provide your feedback, Judy. We are sorry that your experience with us didn’t quite match your expectations. We certainly have been quite busy and we know that we have some work to do in our communication department. We typically try to reach out to every owner to check on their pet the day after their visit and I am sorry that you did not receive a follow-up call to check in. We do hope that Fiona is doing well at home. We are always open to suggestions and ways to improve. Please feel free ... read more
As I type this review my dog Andy is currently in their care- despite the pandemic they took him in quickly. They are in contact multiple times a day with updates including via text and everyone I’ve spoken too (reception, nurses and the veterinarians) have been so incredibly kind and patient. The emergency vet hospital is not a place you want to go- but if I ever need too, I will definitely be returning here.
Business response:
Thank you so much for your kind words, Jillyan, we truly appreciate it. Andy has been an angel and we have been enjoying taking care of him. Hopefully, he has learned his lesson and he will keep himself out of the trail mix!
My sweet boy had a medical emergency in the middle of the night. The staff could not have been kinder or more caring, towards my sweet Dodger as well as us. Thank you to all the staff that made my hardest night a little easier with your kindness.
Business response:
Thank you very much for you kind words, Becky. We are so sorry for the loss of your sweet boy Dodger and we are glad that we were able to provide you with just a bit more comfort during this difficult time. Our thoughts are with you and your family.
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.9 star rating with 2,034 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.