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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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RecommendedWe went for an Oncologist appointment. The Dr. spent a considerable amount of time explaining our dogs situation and answered all our questions. The staff was wonderful as well.
Business response:
Thanks so much for taking the time to provide your feedback, Deb, we truly appreciate it. We know that cancer can be a very scary thing and we glad that you had a good experience with Dr. MaloneyHuss and her team. We are looking forward to seeing Gronk tomorrow!
RecommendedWe went to our regular vet and were told our pup had damaged her ACL but they didn't do that surgery and gave us the names of two reputable specialty hospitals. Neither could take her until 3-4 months for a consult, they quoted us the price to do the consult and then schedule surgery. I wasn't aware that our local hospital wasn't just for emergency but did specialty treatment. They were very friendly and told me the consult and surgery could be done the same day, they made my appointment a month later. Everyone told us t... read more
Business response:
Thank you so much for your support, Mary, we truly appreciate it. We are so glad that we were able to get sweet Sophie in and get her fixed up. We hope that she is doing well!
RecommendedMy 3 year old Rotti was having digestive issues, pretty severe. We brought her to VESH who recommended exploratory surgery, which she had. The very limited doctor interaction was encouraging, although not satisfying. However, one staff member was superb...the rest were robotic amd scripted in their responses and absolutely no follow up on their part. They're just too busy! As the dog "mom", concerned and anxious, never mind the mind-blowing expense, I am not and have not been thrilled with my experience.
Business response:
Thank you for taking the time to provide your feedback, Judy. We are sorry that your experience with us didn’t quite match your expectations. We certainly have been quite busy and we know that we have some work to do in our communication department. We typically try to reach out to every owner to check on their pet the day after their visit and I am sorry that you did not receive a follow-up call to check in. We do hope that Fiona is doing well at home. We are always open to suggestions and ways to improve. Please feel free ... read more
RecommendedAs I type this review my dog Andy is currently in their care- despite the pandemic they took him in quickly. They are in contact multiple times a day with updates including via text and everyone I’ve spoken too (reception, nurses and the veterinarians) have been so incredibly kind and patient. The emergency vet hospital is not a place you want to go- but if I ever need too, I will definitely be returning here.
Business response:
Thank you so much for your kind words, Jillyan, we truly appreciate it. Andy has been an angel and we have been enjoying taking care of him. Hopefully, he has learned his lesson and he will keep himself out of the trail mix!
RecommendedMy sweet boy had a medical emergency in the middle of the night. The staff could not have been kinder or more caring, towards my sweet Dodger as well as us. Thank you to all the staff that made my hardest night a little easier with your kindness.
Business response:
Thank you very much for you kind words, Becky. We are so sorry for the loss of your sweet boy Dodger and we are glad that we were able to provide you with just a bit more comfort during this difficult time. Our thoughts are with you and your family.
RecommendedThe Go out of there way to take care of My Cat
Business response:
Thanks so much for the support, Dwight. We hope Frankie is doing well at home.
RecommendedThey where very nice to me when I called to check up on my dog every night. My dog was cared for very well.
Business response:
Thank you so much, Milly. We hope that little Lulu is doing well at home!
RecommendedWe were very pleased with our experience when our French Bulldog was treated for aspiration pneumonia. Upon our arrival, he was brought in to the clinic in a timely manner and we quickly received a call from the doctor with a plan. Simon required hospitalization which, of course, was worrisome. Communication from the doctors and staff came via text and phone calls, right when we were told they would. We were also told that we could call in for a report or if we had any questions. We felt that Simon was in capable and caring ... read more
Business response:
Thank you so much for your kind words and support, Robin, we truly appreciate it. Simon is such a sweet boy and we loved caring for him. Give him a snuggle from all of us!
RecommendedThe kindness and caring of the staff especially the Oncology Dept. where we brought our Yorkie Coco for her Chemo treatment.
Business response:
Thank you so much for your support, James, we truly appreciate it. Give Coco a snuggle from all of us!
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 2,844 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.