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VIK Complete Care
- Healthcare
- Austin, TX
About this business
Location details
6836 Bee Cave Rd, Ste 112, Austin, TX, 78746, United States
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Everyone was professional, kind and through.
Business response:
Hi Nicole Thank you for visiting our Westlake facility. We are very pleased you found our staff to be professional and kind. Our patient satisfaction is so very important to us! We hope you are doing well soon. Have a great day.
Professional service. Kind staff,
Business response:
Hi Margo Thank you for visiting our Westlake facility. We are so pleased that you found your service to be professional and our staff to be kind. Remember we are open 24/7 and always here for you! Have a great day.
The staff was amazing all around!!! My nurse, Alex, was the most amazing nurse I have ever had!!! Really appreciate all y'all did to make me comfortable!!! One thing I do recommend is having pillows for the patients.
Business response:
Hi Lacy Thank you for visiting our Westlake facility and for the recommendation. We will pass this information on to the appropriate person. We are so proud of our staff. So glad to hear you had such a good experience. Have a great weekend.
Great, fast and friendly environment!!!! Will definitely go back for all my medical emergency family needs.
Business response:
Hi Leyla Thank you for visiting our Westlake facility. We are so happy that you found it to be a fast and friendly environment. Remember we are open 24/7 and always here for you and your family. Have a nice evening.
quick, caring, and great
Business response:
Hi Ivan We are very happy you had such a great visit at our Westlake Facility. Hope you are feeling better soon. Have a nice weekend.
Staff went beyond their way to make things as convenient as possible
Business response:
Hello Francine We are so proud that our staff was able to make your visit as convenient as possible for you. Thank you for taking the time to give us your feedback. Have a nice afternoon.
Most urgent cares are profit over patient and it was very much quite obvious when I visited here. A nurse took my vitals and instantly swabbed me (never asked any questions directly relating to my symptoms to see if the swab for COVID and Flu was necessary) total of 5 minutes. The doctor came in and took literally a total of 3 minutes to “check” my lungs, throat and ears. Then left, never asked me questions about my symptoms. Then the older male RN comes in and tells me the out of pocket costs being $276 (incorrectly told me... read more
Business response:
Thank you for taking the time to provide your feedback. We strived to provide the highest level of care and we apologize that this was not your experience. Our Executive Director Of Nursing, Alejandro, attempted to contact you to address your concerns but was unable to reach you. At your convenience, please contact Alejandro at 512-387-3800.
The shuffled me in and out and I feel even worse today.
Business response:
Thank you for speaking with our Medical Director, Dr. Roe, on the phone. We understand the conversation went well and Dr. Roe was able to address your concerns. We hope you are recovering well and please do not hesitate to call Dr. Roe if you have any questions or need additional assistance.
The staff and dr were very efficient in addressing all of my problems and concerns. The clinic was very clean and well run.
Business response:
Hello Mr. Sheffield, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Westlake location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
Frequently asked questions about VIK Complete Care
How is VIK Complete Care rated?
VIK Complete Care has a 4.9 star rating with 1,238 reviews.
When is VIK Complete Care open?
VIK Complete Care is open now. It is open 24/7.