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VIK Complete Care
- Healthcare
- Austin, TX
About this business
Location details
6836 Bee Cave Rd, Ste 112, Austin, TX, 78746, United States
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Staff went beyond their way to make things as convenient as possible
Business response:
Hello Francine We are so proud that our staff was able to make your visit as convenient as possible for you. Thank you for taking the time to give us your feedback. Have a nice afternoon.
Most urgent cares are profit over patient and it was very much quite obvious when I visited here. A nurse took my vitals and instantly swabbed me (never asked any questions directly relating to my symptoms to see if the swab for COVID and Flu was necessary) total of 5 minutes. The doctor came in and took literally a total of 3 minutes to “check” my lungs, throat and ears. Then left, never asked me questions about my symptoms. Then the older male RN comes in and tells me the out of pocket costs being $276 (incorrectly told me... read more
Business response:
Thank you for taking the time to provide your feedback. We strived to provide the highest level of care and we apologize that this was not your experience. Our Executive Director Of Nursing, Alejandro, attempted to contact you to address your concerns but was unable to reach you. At your convenience, please contact Alejandro at 512-387-3800.
The shuffled me in and out and I feel even worse today.
Business response:
Thank you for speaking with our Medical Director, Dr. Roe, on the phone. We understand the conversation went well and Dr. Roe was able to address your concerns. We hope you are recovering well and please do not hesitate to call Dr. Roe if you have any questions or need additional assistance.
The staff and dr were very efficient in addressing all of my problems and concerns. The clinic was very clean and well run.
Business response:
Hello Mr. Sheffield, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Westlake location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
Great reception area Great nurses Great doctor Treated exceptionally well Great experience
Business response:
Hello Mr. Sheffield, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Westlake location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
Minimal time spent at visit. Felt insignificant especially for 150.00 co-pay. Recommended treatment did not help.
Business response:
Thank for providing your feedback. Our Medical Director, Dr. Roe, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Dr. Roe at 512-387-3800.
Gas services ce, caring staff
Business response:
Hello, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Westlake location where we're always here to help 24/7. Thank you for the kind words. We hope you're feeling better and thanks again.
Viks is always my go to medical facility when I have an emergency. They are nice, kind, knowledgeable and very professional. I have been there several times, and they are always great!
Business response:
Hello Ms. Tedesco, We are so thrilled you chose our Westlake facility recently. We love our patients !!!! Thanks so much for the 5 stars as well. Please feel better soon! Please stay safe!
Very knowledgeable!
Business response:
Hello Ms. Tedesco, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Westlake location where we're always here to help 24/7. Thank you for the kind words. Please get well soon and thanks again!
Frequently asked questions about VIK Complete Care
How is VIK Complete Care rated?
VIK Complete Care has a 4.9 star rating with 1,223 reviews.
When is VIK Complete Care open?
VIK Complete Care is open now. It is open 24/7.