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Village Pointe Toyota
- Car Dealers
- Omaha, NE
About this business
Location details
18201 Cuming Street, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Provided with Incorrect Parts - Horrible Service I ordered one wheel stud and two PCV valves for my truck. They provided me with four wheel studs and only one PCV valve... I was explicit and redundant over the phone when ordering the one stud and the two valves. Incidentally, I was slightly disappointed when I drove thirty minutes to find that they had failed to provide me the correct parts and had wasted my time. Adding to the inconvience, it will now take another 72 hours for the second valve to arrive at another Toyota de... read more
Positive experience Jose was a great sales associate. We felt pressured to purchase the service agreements which was uncomfortable. The tire on the vehicle we test drove was low so maybe need more attention to detail.
Business response:
Thank you so much for your business and your suggestions for improvement! We really value your input, and we hope to make these improvements soon. We're glad that everything else about your visit was to your satisfaction, and we thank you for the purchase of your new car! It's great to have you as a customer and we are glad to have you as part of our family!
Sales Manager (Jake) needs customer service training Went to buy a Camry and the sales person Don G was great, but when he brought Jake the sales manager, it changed my opinion about the whole dealership. Jake’s customer service skill is zero to none and he treated us like a second class citizen & thought we cannot afford the car. Rather than explaining things, his answer was a yes or no. People expect and deserve better service when spending that kind of money.
Sales Manager (Jake) needs customer service training Went to buy a Camry and the sales person Don G was great, but when he brought Jake the sales manager, it changed my opinion about the whole dealership. Jake’s customer service skill is zero to none and he treated us like a second class citizen & thought we cannot afford the car. Rather than explaining things, his answer was a yes or no. People expect and deserve better service when spending that kind of money.
15 Highlander SALESMENS Tony and Bret great. Could have been faster process but Finance department rude, pressurizing & made a long ordeal. Felt like leaving with old vehicle.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Village Pointe Toyota. Please give General Manager, Steve Kurtz a call at 402-513-5800 and we will do our best to make this better. We hope to hear from you soon.
15 Highlander SALESMENS Tony and Bret great. Could have been faster process but Finance department rude, pressurizing & made a long ordeal. Felt like leaving with old vehicle.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Village Pointe Toyota. Please give General Manager, Steve Kurtz a call at 402-513-5800 and we will do our best to make this better. We hope to hear from you soon.
Very bad at customer service, need to grow up and improve: Firstly, I would like to start by thanking the sales rep, Tony who was very professional and it was a wonderful experience working with him, I will any day work with a person like Tony. However, I am very disappointed and surprised by the service I received from Karina, who claims to be the Director at Village Pointe Toyota Dealership Long story short, I wanted to buy a 2017 Toyota Rav4 for my brother who works in Tulsa, OK and travels to Omaha, NE during weekends, w... read more
Business response:
We are so happy to hear that you had such a wonderful experience working with Tony, however we wish your entire visit had lived up to these expectations. This is not the experience we want for our customers or the level of service we expect from our team, and we apologize. At your earliest convenience, please contact General Manager, Steve Kurtz, at 402-513-5800. We’d love the opportunity to discuss this further and verbally apologize.
Very bad at customer service, need to grow up and improve: Firstly, I would like to start by thanking the sales rep, Tony who was very professional and it was a wonderful experience working with him, I will any day work with a person like Tony. However, I am very disappointed and surprised by the service I received from Karina, who claims to be the Director at Village Pointe Toyota Dealership Long story short, I wanted to buy a 2017 Toyota Rav4 for my brother who works in Tulsa, OK and travels to Omaha, NE during weekends, w... read more
Business response:
We are so happy to hear that you had such a wonderful experience working with Tony, however we wish your entire visit had lived up to these expectations. This is not the experience we want for our customers or the level of service we expect from our team, and we apologize. At your earliest convenience, please contact General Manager, Steve Kurtz, at 402-513-5800. We’d love the opportunity to discuss this further and verbally apologize.
If I could give ZERO stars, I would. I walked around the lot looking at vehicles for more than 15 minutes before going inside to find a sales person. Upon approaching the reception desk, the sales person who was sitting on the desk casually looked over his shoulder and said, "Can I help you with something." I responded that I would like to drive the red 4Runner on the corner of the lot. His response after several seconds of summing me up, "Are you serious about it?" I was in shock and should have walked out at that point, bu... read more
Frequently asked questions about Village Pointe Toyota
How is Village Pointe Toyota rated?
Village Pointe Toyota has a 4.6 star rating with 9,432 reviews.
When is Village Pointe Toyota open?
Village Pointe Toyota is open now. It will close at 6:00 p.m.