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Village Pointe Toyota
- Car Dealers
- Omaha, NE
About this business
Location details
18201 Cuming Street, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ufff not satisfied with the way I was treated but thanks anyway The answers your salesmen give to us the ways the car looks uff
Business response:
Jose and Nora, customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to Terry Zimmerman, our General Manager or our Customer Relations Manager, Deana Juelfs at 402-983-9652 or djuelfs@villagepointetoyota.com.
Ufff not satisfied with the way I was treated but thanks anyway The answers your salesmen give to us the ways the car looks uff
Business response:
Jose and Nora, customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to Terry Zimmerman, our General Manager or our Customer Relations Manager, Deana Juelfs at 402-983-9652 or djuelfs@villagepointetoyota.com.
They weren't interested in me. Visited two car dealers yesterday. Village Point Toyota and Baxter Subaru. The experiences were so different. I told both that I was 4-6 months away from purchase, but just doing some research and window shopping. I had a particular Toyota in mind, and I asked to test drive one. They put me in a 2017 model with an "As is, no warranty" sticker. When I asked to drive a new model, I was told, "They all pretty much drive the same." No one was rude, but certainly weren't interested in me.
Business response:
J, we are so sorry you weren't given the vehicle you wanted to test drive. At you earliest convenience, please contact our Customer Relations Manager, Deana Juelfs at djuelfs@villagepointetoyota.com.
They weren't interested in me. Visited two car dealers yesterday. Village Point Toyota and Baxter Subaru. The experiences were so different. I told both that I was 4-6 months away from purchase, but just doing some research and window shopping. I had a particular Toyota in mind, and I asked to test drive one. They put me in a 2017 model with an "As is, no warranty" sticker. When I asked to drive a new model, I was told, "They all pretty much drive the same." No one was rude, but certainly weren't interested in me.
Business response:
J, we are so sorry you weren't given the vehicle you wanted to test drive. At you earliest convenience, please contact our Customer Relations Manager, Deana Juelfs at djuelfs@villagepointetoyota.com.
Fixed wrong part I went in to have a wheel bearing replaced. I explained that the noise was coming from the passenger side and when I turned right it became louder, when I turned left it was quiet. So the mechanic replaced the drivers side. Returning home from the service center I could tell immediatly nothing had changed and the noise was still there.I returned to the dealer and explained they had replaced the wrong part. After returning the car another day Brandon told me they could fix it for a reduced extra fee. I wanted... read more
Business response:
Hello Avalon. We are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best service possible. We'd love to speak further about the wrong part that was replaced so please contact Kyle Newsom at 402-800-1152 at your earliest convenience.
Fixed wrong part I went in to have a wheel bearing replaced. I explained that the noise was coming from the passenger side and when I turned right it became louder, when I turned left it was quiet. So the mechanic replaced the drivers side. Returning home from the service center I could tell immediatly nothing had changed and the noise was still there.I returned to the dealer and explained they had replaced the wrong part. After returning the car another day Brandon told me they could fix it for a reduced extra fee. I wanted... read more
Business response:
Hello Avalon. We are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best service possible. We'd love to speak further about the wrong part that was replaced so please contact Kyle Newsom at 402-800-1152 at your earliest convenience.
Very poor service. Don Blazek was rude and incompetent. A very simple minor repair turned into a waste of a considerable amount of time, requiring two trips for service with the repair still not done. We were told additional parts needed to be ordered. I completed the repair at home on my own. We have plans to buy 2 Toyotas in the next 2 years. The service department is separate from the sales department, but we will be taking our business elsewhere. We will have nothing further to do with this dealership.
Business response:
We are so sorry to hear about this experience. We always want to get things done right the first time. Please contact Kyle Newsroom at 402-800-1152 to discuss your situation further.
Very poor service. Don Blazek was rude and incompetent. A very simple minor repair turned into a waste of a considerable amount of time, requiring two trips for service with the repair still not done. We were told additional parts needed to be ordered. I completed the repair at home on my own. We have plans to buy 2 Toyotas in the next 2 years. The service department is separate from the sales department, but we will be taking our business elsewhere. We will have nothing further to do with this dealership.
Business response:
We are so sorry to hear about this experience. We always want to get things done right the first time. Please contact Kyle Newsroom at 402-800-1152 to discuss your situation further.
Wasted our time and poor service I had a 8:30am appointment for a car detail that was part of a deal for purchasing out a lease. I was told this would be a 3-4 hour service. I showed up and was initially ignored for several minutes. Eventually I was greeted and explained I was here for a car detail and had an appointment. The guy responded with a completely confused look, “Ok? Is that something you’re paying for or what?” I’m not sure what was confusing about my statement but I explained it was part of a recent lease purchas... read more
Business response:
Please know that it is always our mission to provide the best service to every customer, and we would like the chance to speak with you so we can address your situation. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152. Thank you.
Frequently asked questions about Village Pointe Toyota
How is Village Pointe Toyota rated?
Village Pointe Toyota has a 4.6 star rating with 9,432 reviews.
When is Village Pointe Toyota open?
Village Pointe Toyota is open now. It will close at 6:00 p.m.