Village Pointe Toyota

6Raven6 

on DealerRater

11 years ago

Overcharged for service work. Told it would amount to more hours than required and charged for hours not required. Service Manager doesn't care. The sevice at this dealership has gone down hill. They don't need my service. 

6Raven6 

on DealerRater

11 years ago

Overcharged for service work. Told it would amount to more hours than required and charged for hours not required. Service Manager doesn't care. The sevice at this dealership has gone down hill. They don't need my service. 

Tiffany14 

on DealerRater

11 years ago

I have been a loyal Toyota owner for over 20 years and only done business with this dealership. I will tell you the service I received to buy a new car was unacceptable as there was no negotiation on price and had my 2011 running out back to leave,. I was shocked by this,. I went to the Honda dealer and ended up with a brand new SuV the same day due to the exceptional level of customer service I received. I will no longer be a loyal Toyota owner. 

Tiffany14 

on DealerRater

11 years ago

I have been a loyal Toyota owner for over 20 years and only done business with this dealership. I will tell you the service I received to buy a new car was unacceptable as there was no negotiation on price and had my 2011 running out back to leave,. I was shocked by this,. I went to the Honda dealer and ended up with a brand new SuV the same day due to the exceptional level of customer service I received. I will no longer be a loyal Toyota owner. 

Rogueaepi 

on DealerRater

11 years ago

I am appalled by the lack of integrity and honesty, and the apparent contempt that the old mills sales manager has for his customers. I hope that all old mill Toyota customers do their due diligence on any vehicle you consider purchasing from old mill Toyota, or better yet, go to a dealer with integrity and sound and ethical business practices. We started our relationship with Patrick, a sales associate at old mill Toyota, who had told me about a vehicle that came back to the dealership from previous customers who's financin... read more

Rogueaepi 

on DealerRater

11 years ago

I am appalled by the lack of integrity and honesty, and the apparent contempt that the old mills sales manager has for his customers. I hope that all old mill Toyota customers do their due diligence on any vehicle you consider purchasing from old mill Toyota, or better yet, go to a dealer with integrity and sound and ethical business practices. We started our relationship with Patrick, a sales associate at old mill Toyota, who had told me about a vehicle that came back to the dealership from previous customers who's financin... read more

Lfloro 

on DealerRater

12 years ago

My check engine light came on so I took it in for service. When I bought the car in 2010 (at Toyota's lowest point in sales) I also purchased their top of the line extended warranty which is supposed to cover the car bumper to bumper NO MATTER WHAT. Turns out of course that the warranty is not worth the paper it is written on (of course). Supposedly, a mouse chewed through a sensor wire which was the cause of the problem. NOT covered since it was not a parts defect even though I was told by the manager that "this happens all... read more

Lfloro 

on DealerRater

12 years ago

My check engine light came on so I took it in for service. When I bought the car in 2010 (at Toyota's lowest point in sales) I also purchased their top of the line extended warranty which is supposed to cover the car bumper to bumper NO MATTER WHAT. Turns out of course that the warranty is not worth the paper it is written on (of course). Supposedly, a mouse chewed through a sensor wire which was the cause of the problem. NOT covered since it was not a parts defect even though I was told by the manager that "this happens all... read more

kulgurl 

on DealerRater

13 years ago

Dan Briggs wanted to sell me a solara, and when we test drove it he tried to tell me how to drive! Like he's not the DMV! And he lied about what price he could give us, he gave us a price for a V5 instead of a V4, which it was and it was much less at book value than he was selling it, and he was just an overall jerk.