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Village Pointe Toyota Service
- Auto Repair
- Omaha, NE
About this business
Location details
18201 Cuming St, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Corinna and Bob were very friendly and flexible to work with! They had the perfect Highlander that fit my needs. I was in and out of the dealership in a timely manner. I would definitely recommend this dealership and service department to any one looking for a vehicle.
After pointing out descepencis with vehicle, never heard back from them for price of vehicle involved question.
Business response:
We strive to provide a transparent and informative experience for all our customers, and your feedback regarding the vehicle's pricing is valuable to us. If you're willing, please contact John Foster at 402-983-9652, to help us have a complete understanding of your concerns and the details regarding your prior interaction.
Not recommended, very unorganized and unknowledgeable in all areas and horrible communication. Employee turnaround is amazing, doubt there's an employee left from when I purchased truck new 2 years ago, Again not recommended.
Business response:
Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand your frustrations. We take your concerns seriously and would like to address them directly. Please reach out to John Foster at 402-983-9652, and he will assist you in resolving these issues. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Bought a used car and declined $500 paint protection. When I was ready to leave I saw they had charged me for it. When I approached the Fiance manager he just smiled and said the put it on all the cars they sell. It was like talking to a carnival barker. I'll never go back.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the mistake and the way it was handled. This is not the level of service we aim to provide. We would like to address this issue and make things right. Please contact John Foster at 402-983-9652 so he can personally assist you and ensure that your concerns are resolved. We appreciate your feedback.
I’m confident they don’t fully inspect their used inventory. I purchased a vehicle 2 weeks ago that was later determined to have bad breaks and alignment. I was treated poorly as they knew my hands were tied due to my previous lease. I will likely either trade the vehicle in at another dealership or seek assistance another way. Buyer beware!
Business response:
We appreciate your business if you would like to reach out to one of our used car managers at 402-813-5496. They can help in getting the issue resolved correctly. Thank you Village Pointe Toyota
Service center is awful. I was told I’d have my vehicle back in 2 hours; 4 hours later I called and a rude receptionist transferred me to a voicemail. I left one and called back 30 minutes later - 5 hours after I dropped it off. Another message left. Finally my rep called and said it’d be another 3 hours. I specifically dropped it off first thing as I was told they’d get it done quicker. They are liars, not honest, receptionist is rude. It reminded me why I don’t take my vehicle there regularly, they always underestimate how... read more
Business response:
Hi there, we're sorry to hear about your negative experience at our service center. We strive to provide efficient and reliable service, and we apologize for falling short of your expectations. Your feedback is valuable to us, and we will address these issues to improve our customer service. At your earliest convenience, please contact Service Director, Brandon Horton at 402-800-1152.
We want to caution anyone considering a used vehicle from this dealership! We traveled from out of state to test drive a 2016 Toyota 4Runner Limited. We requested a copy of the inspection checklist which showed all items (including the suspension) were in good condition. We purchased the 4Runner and took it to our local mechanic the next business day. The mechanic told us that the shocks were completely blown. We then took it to our local Toyota dealer who confirmed the diagnosis and provided an estimate of $6,300 to replace... read more
Business response:
Hi there, we're sorry to hear about your experience with us. We take feedback like this very seriously and would like to discuss this matter further with you. At your earliest convenience, please contact Service Director, Brandon Horton at 402-800-1152, so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
I waited awhile for my self imposed cooling off period to write this review. In a few words, I will NEVER buy and DON’T RECOMMEND that anyone else buy a car trom Village Pointe Toyota. They are the slimiest, shadiest sleeziest bunch of sales and finance people in the Omaha area. They will lie through their teeth and bend every truth possible to sell you a car. Stay away from them! Take your Toyota buying business elsewhwhere.
service department was not very good with communication on what was done need done and other options I took car in for transmission issue they automatically said needs new cause they don't like to repair transmissions and when I asked about repair the quote was not written and was verbal only and I also questioned what test was done and how did they perform test to verify that work was done but they stated more diagnostic would be required to pin point issue this was when I already was here to pick up car not in the 3 time I... read more
Business response:
Hi Brad, thank you for sharing your feedback with us. We apologize for any miscommunication regarding your transmission issue and the lack of a written quote. We understand your concerns and will address them internally to improve our service. Thank you for bringing this to our attention. At your earliest convenience, please contact Service Director, Barry Dillon at 402-800-1152.
Frequently asked questions about Village Pointe Toyota Service
How is Village Pointe Toyota Service rated?
Village Pointe Toyota Service has a 4.8 star rating with 2,244 reviews.
When is Village Pointe Toyota Service open?
Village Pointe Toyota Service is open now. It will close at 6:00 p.m.