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Village Pointe Toyota Service
- Auto Repair
- Omaha, NE
About this business
Location details
18201 Cuming St, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Wasn't sure which salesman I was working with and seemed to have lots of miscommunication. I was very clear with the salesman and finance department I had own financing and to not run my credit, but on my way to pick up vehicle they ran my credit anyways 4 times (again, I had my own financing) and assured me they would take care of it and dispute them after I asked about it, fast forward a month later and they say there is nothing they can do and they "thought they had authorization". I am very happy with my vehicle and got ... read more
THIS DEALER LIKES TO LIE AND CHEAT HEALTH WORKERS AND MISTREAT WOMEN!!!!! DO NOT DO BUSINESS WITH THIS DEALERSHIP. SAM SAINTIZAIRE, JIM THOMAS, AND JOSH BROWN ARE ALL CROOKS. WORST DEALERSHIP IN THE COUNTRY. THEY LIE AND DO NOT KEEP THEIR WORD. 1) Jany 9, 2021- I made a deal on a 2021 Tacoma SR5 Double Cab on With this dealership and Jim Thomas and Samuel Saintizaire - two sales people who helped me. 2) Sam Saintizaire (salesman) told me to pay deposit so truck will be marked Sold. 3) 1/12/21 Josh Brown (finance) charged $2,... read more
Business response:
Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. At your earliest convenience, please contact General Manager, Terry Zimmerman at 402-983-9652.
A message came on the dashboard of my 2019 Toyota A message came on the dashboard of my 2019 Toyota Corolla. So I took the car into the dealership at Village Pointe Toyota in Omaha. The message was something about a start-up malfunction. It was also time for my 20,000 mile checkup with a free oil change and a free tire rotation, although the message on my dashboard that morning was not about it being time for my 20,000 mile checkup. So I took the car in to the Village Pointe Toyota Service Department. The service representat... read more
Worst experience every - our salesman fell asleep during the beginning of the process. Although he did stay awake long enough to take our CASH down payment. He then gave us the keys and said that we could pick it up the next day as it was later in the afternoon when we went in. Nobody did anything to get us financed until we said we were coming back to get our down payment and they then said they had already deposited it and no longer had the cash. We live over an hour away and stated they needed to have it ready when we got... read more
Absolutely terrible customer service and sales. I am not sure how this place is still in business. 1) Sold us a faulty car. 2) Did not send us the title until months later. 3) Promise to rectify above issues by doing a fair trade across the table 4) No call back, no follow though & a complete waste of time. I will never buy a car from a dealership again. Private sales & citizens are more forthcoming & trustworthy. I wasted so much time dealing with this company and will be sending them an itemized bill for my time and energy... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please contact General Manager, Terry Zimmerman at 402-983-9652.
Got a car on line work night shift. It was hard to get ahold of the people and management seamed to be in meetings a lot. Was hung up on after a 15 hold on phone.
Oil change for my 2018 Toyota I purchased at Village Pointe. First one I had to purchase since my 2 year Toyota care was over. I had the vehicle in 3 weeks ago for an oil change and they told be the price was 79.95. I told them that I wasn't interested in a 80 oil change so I left without an oil change. Oil change for my 2018 Toyota I purchased at Village Pointe. First one I had to purchase since my 2 year Toyota care was over. I had the vehicle in 3 weeks ago for an oil change and they told me the price was 79.95. I told th... read more
Business response:
Gary, we would like to discuss this issue with you on a more personal level. At your earliest convenience, please reach out to Kyle Newsom at 402-800-1152.
We have had a horrible experience with this dealership. We bought a certified pre-owned 2016 toyota highlander with 30,000 miles on it 1 year ago. Since then, the battery has been replaced by the dealership three times. It is driven on a daily basis, at least 10 miles a day, and it has been regularly not starting because the battery keeps dying. We brought it into the dealership multiple times, leaving it there for days at a time for them to find a cause for this, and each time they found nothing wrong with it. They proceede... read more
Business response:
Stacey, we are so sorry to hear you have been having issues with your battery. We would like to get to the bottom of this problem. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152.
What started as a great experience has gone downhill over the last two years with the service department. We have bought vehicles at other dealerships used and purchased the disappearing deductible warranty and never charged when bringing our vehicle in for issues. At Village Point it is the flavor of the day.... at one point it’s zero to look at vehicle, then the next time it’s $162 to look at it, and they keep quoting $2000 worth of preventative maintenance that is not on the maintenance schedule. As great as the sales tea... read more
Business response:
We would like the chance to speak with you and explain how we price our services. Please contact Kyle Newsroom at 402-800-1152.
Frequently asked questions about Village Pointe Toyota Service
How is Village Pointe Toyota Service rated?
Village Pointe Toyota Service has a 4.8 star rating with 2,251 reviews.
When is Village Pointe Toyota Service open?
Village Pointe Toyota Service is closed now. It will open tomorrow at 7:00 a.m.