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Village Pointe Toyota Service
- Auto Repair
- Omaha, NE
About this business
Location details
18201 Cuming St, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Crooks! I recently purchased a new car here and am very disappointed with my experience. This was my first time purchasing a new vehicle and was very excited to do so. I worked extremely hard to save up a sizeable down payment to make it happen. My initial sale person Yann was amazing. somewhere along the way things went terrible. I paid for add ons that I knew nothing about. One is "Club Plus" I still don't know what that is. The other is a "Vehicle Service Agreement" not exactly sure what that is either. I believe that it'... read more
Business response:
We're sorry to hear that you were unhappy with the pricing of the vehicle. Our goal is to provide our customers with fair and competitive pricing. We understand that pricing can be a significant factor in your decision-making process, and we always strive to offer the best value possible. If you have any specific concerns or feedback about our pricing, please don't hesitate to reach out to us directly. We value your input, and we're here to address any questions or issues you may have. Thank you for considering us, and we ho... read more
Terry Zimmerman dose not call back last several messages on on a The echo that I bought that after 9 days has serious Issues that he said he would make right now won't call me back after a week of leaving him message also was told me my Interest rate would be eleven percent and it's almost twelve percent would not recommend this dealer ship
Ripped off/Bait and switch in service department: Went into the service department page on the Toyota website and looked up my vehicle to schedule maintenance. On the website all the prices were listed for the recommended services for my specific vehicle. I selected the standard oil change for $89.99 and scheduled a time. Took my vehicle in this morning dropped it off, met with the “check-in” guy (Cris V.) who asked if I wanted my tires rotated and I said no, “thank you - I just had them all replaced. I just need to see oil ... read more
Very disappointed with the “bait & switch “ tactics used by their used vehicle sales department. This is lengthy but worth reading: They have a 2001 Ford F250 with the 7.3 diesel, but it has 270,000 miles, for $16,000. Then they said $11,000 and $3000 for a trade in vehicle. Sales then said it’s yours for $9000, with $3000 for your trade. After leaving the dealership, a call back offer of $8000 was made so the Sales Manager had to be consulted. A few minutes later the salesman called back and said they’d accept $11,000 with ... read more
In August in took my 2009 Camry in for a broken trunk latch. I also requested an oil change. The diagnostic charge for the broken latch was $140, the oil change was $90, and a $23 Shop supply cost (whatever that is). It was going to be another $557 for parts and labor to repair the trunk latch. I told them to put my car back together, wrote them a check, and took my car to Baxter Toyota to have the latch fixed. I will never go back to Village Point Toyota.
I am not a person that will write view but this time I have to. this is based on honesty. worse experience we ever had with Toyota dealer. we are a lifelong Toyota brand. if 0 is an option, I will give 0. my husband and I went from MN to buy a Toyota tundra 2022 from Village Pointe. We deal with Jose R. the salesman. everything was great with Jose. Finance was partially done pervious to our arrival. Spoke to Dave (senior finance manager), he said with our great credit score, there shouldn't be any issue. when we arrived, Jos... read more
Business response:
Shoua, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152.
I don’t want anyone to go through what I experienced at village point Toyota. The finance process was a scam. Please shop somewhere else.
Business response:
We’re sorry to hear about your experience, Neng, but the feedback is appreciated. At your earliest convenience, please contact General Manager, Terry Zimmerman at 402-983-9652.
Received a coupon for a oil change and made an appointment. When I arrived I was told they weren't honoring the coupon even though it was not expired. Brandon the manager gave me a completely different reason for not accepting the coupon than the service technician. It was a complete bait and switch operation. We have bought 2 cars from Village Pointe and was planning to buy a 3rd soon but they will never receive another red cent from me. Congratulations to Brandon and the service department on losing a future $50k + sale ov... read more
Business response:
Thank you for providing feedback on your experience, Julie. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152.
You could not pay me to go back to this place. Wouldn’t even give them one star. Poor attentiveness and NO communication. Had made an appointment over a week prior and when I arrived no one approached me. For minutes. I had to walk up to someone and ask what was going on. Then I was neglected in a filthy, and I mean FILTHY children’s room for three hours after being told it wouldn’t take more than two. At the end of waiting patiently for them to figure out what they were doing they told me they didn’t complete the work. WHAT... read more
Business response:
Ashlynn, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152.
Frequently asked questions about Village Pointe Toyota Service
How is Village Pointe Toyota Service rated?
Village Pointe Toyota Service has a 4.8 star rating with 2,244 reviews.
When is Village Pointe Toyota Service open?
Village Pointe Toyota Service is open now. It will close at 6:00 p.m.