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Village Pointe Toyota Service
- Auto Repair
- Omaha, NE
About this business
Location details
18201 Cuming St, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
In August in took my 2009 Camry in for a broken trunk latch. I also requested an oil change. The diagnostic charge for the broken latch was $140, the oil change was $90, and a $23 Shop supply cost (whatever that is). It was going to be another $557 for parts and labor to repair the trunk latch. I told them to put my car back together, wrote them a check, and took my car to Baxter Toyota to have the latch fixed. I will never go back to Village Point Toyota.
I am not a person that will write view but this time I have to. this is based on honesty. worse experience we ever had with Toyota dealer. we are a lifelong Toyota brand. if 0 is an option, I will give 0. my husband and I went from MN to buy a Toyota tundra 2022 from Village Pointe. We deal with Jose R. the salesman. everything was great with Jose. Finance was partially done pervious to our arrival. Spoke to Dave (senior finance manager), he said with our great credit score, there shouldn't be any issue. when we arrived, Jos... read more
Business response:
Shoua, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152.
I don’t want anyone to go through what I experienced at village point Toyota. The finance process was a scam. Please shop somewhere else.
Business response:
We’re sorry to hear about your experience, Neng, but the feedback is appreciated. At your earliest convenience, please contact General Manager, Terry Zimmerman at 402-983-9652.
Received a coupon for a oil change and made an appointment. When I arrived I was told they weren't honoring the coupon even though it was not expired. Brandon the manager gave me a completely different reason for not accepting the coupon than the service technician. It was a complete bait and switch operation. We have bought 2 cars from Village Pointe and was planning to buy a 3rd soon but they will never receive another red cent from me. Congratulations to Brandon and the service department on losing a future $50k + sale ov... read more
Business response:
Thank you for providing feedback on your experience, Julie. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152.
You could not pay me to go back to this place. Wouldn’t even give them one star. Poor attentiveness and NO communication. Had made an appointment over a week prior and when I arrived no one approached me. For minutes. I had to walk up to someone and ask what was going on. Then I was neglected in a filthy, and I mean FILTHY children’s room for three hours after being told it wouldn’t take more than two. At the end of waiting patiently for them to figure out what they were doing they told me they didn’t complete the work. WHAT... read more
Business response:
Ashlynn, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152.
I 100% regret my purchase. The finance team lied through their teeth and used high pressure sales tactics to seek an over priced car warranty. There is a reason they don’t give you time to read the warranty. Brian Sharp circled a paragraph on all the things it did not cover. This was a lie because the paragraph below it lists more things it doesn’t cover. Since this was a hybrid I was purchasing I need it to cover the lithium battery pack which this warranty doesn’t cover. Brian also said a zaktek benefit was free. It was no... read more
Business response:
Thank you for your feedback regarding your experience, Linsey. We are sorry your visit wasn't initially what we strive to achieve. However, we are happy we were able to turn it into a positive one in the end. We hope to be able to serve your vehicle needs again in the future.
Harold was Great! I would recommend him to my friends and family! Nice and friendly!
Business response:
Thank you for your positive feedback. However, we regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. At your earliest convenience, please contact General Manager, Terry Zimmerman at 402-983-9652.
Very sleezy business tactics. I purchased a 2012 Nissan Juke. I took the vehicle to have it inspected and an exhaust issue was identified. The service department "fixed" it by attaching an aftermarket exhaust pinned it (should have been floating) to the flange on the original exhaust. This caused the exhaust pipe to break and $2500 worth of repair work at the Nissan Dealership.
Business response:
Michelle, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact General Manager, Terry Zimmerman at 402-983-9652.
This is from an email I sent the manager of VillagePoint Toyota in response to his BSemail to me: I am sorry to say that after discovering that your dealership practices false advertising and deceptive practices to lure customers, I don’t see how I can do business with you anymore. I was interested in a Tacoma you represent on your website with a price of $25,958 minus $500. with a “Village Point price” $25,458. When I called I was told (by a very nice lady) that the price was almost 10,000 more due to several upgrades. I ex... read more
Frequently asked questions about Village Pointe Toyota Service
How is Village Pointe Toyota Service rated?
Village Pointe Toyota Service has a 4.8 star rating with 2,251 reviews.
When is Village Pointe Toyota Service open?
Village Pointe Toyota Service is closed now. It will open tomorrow at 7:00 a.m.