This profile has been claimed by the business owner or representative.
Village Pointe Toyota Service
- Auto Repair
- Omaha, NE
About this business
Location details
18201 Cuming St, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Don't Ever Take Your Car Here Purchased our van here and have had nothing but trouble with the service department since. Things that are covered under warranty one time, are not covered 9 months later when the same part goes bad. The warranty is still good for two more years. So tired of dealing with Brandon and the service crew that are made up of liars!
Business response:
We would like to discuss in more detail what your warranty covers. Please reach out to Kyle Newsom at 402-800-1152.
Ufff not satisfied with the way I was treated but thanks anyway The answers your salesmen give to us the ways the car looks uff
Business response:
Jose and Nora, customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to Terry Zimmerman, our General Manager or our Customer Relations Manager, Deana Juelfs at 402-983-9652 or djuelfs@villagepointetoyota.com.
They weren't interested in me. Visited two car dealers yesterday. Village Point Toyota and Baxter Subaru. The experiences were so different. I told both that I was 4-6 months away from purchase, but just doing some research and window shopping. I had a particular Toyota in mind, and I asked to test drive one. They put me in a 2017 model with an "As is, no warranty" sticker. When I asked to drive a new model, I was told, "They all pretty much drive the same." No one was rude, but certainly weren't interested in me.
Business response:
J, we are so sorry you weren't given the vehicle you wanted to test drive. At you earliest convenience, please contact our Customer Relations Manager, Deana Juelfs at djuelfs@villagepointetoyota.com.
Fixed wrong part I went in to have a wheel bearing replaced. I explained that the noise was coming from the passenger side and when I turned right it became louder, when I turned left it was quiet. So the mechanic replaced the drivers side. Returning home from the service center I could tell immediatly nothing had changed and the noise was still there.I returned to the dealer and explained they had replaced the wrong part. After returning the car another day Brandon told me they could fix it for a reduced extra fee. I wanted... read more
Business response:
Hello Avalon. We are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best service possible. We'd love to speak further about the wrong part that was replaced so please contact Kyle Newsom at 402-800-1152 at your earliest convenience.
Very poor service. Don Blazek was rude and incompetent. A very simple minor repair turned into a waste of a considerable amount of time, requiring two trips for service with the repair still not done. We were told additional parts needed to be ordered. I completed the repair at home on my own. We have plans to buy 2 Toyotas in the next 2 years. The service department is separate from the sales department, but we will be taking our business elsewhere. We will have nothing further to do with this dealership.
Business response:
We are so sorry to hear about this experience. We always want to get things done right the first time. Please contact Kyle Newsroom at 402-800-1152 to discuss your situation further.
Wasted our time and poor service I had a 8:30am appointment for a car detail that was part of a deal for purchasing out a lease. I was told this would be a 3-4 hour service. I showed up and was initially ignored for several minutes. Eventually I was greeted and explained I was here for a car detail and had an appointment. The guy responded with a completely confused look, “Ok? Is that something you’re paying for or what?” I’m not sure what was confusing about my statement but I explained it was part of a recent lease purchas... read more
Business response:
Please know that it is always our mission to provide the best service to every customer, and we would like the chance to speak with you so we can address your situation. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152. Thank you.
Their service is horrible and they dented my new truck!!!!!! I bought a certified truck from them. I drove it home. I live in the country, so it got some mud on the bottom. I returned the next day to drop it off and have the undercoat done. I received a phone call later that day saying that they had a service technician spend 45 minutes on one tire trying to clean it. They said I needed to have it detailed in their detail shop and it would cost me 55-60 dollars to have it done. I said no way, I will pick it up and clean it m... read more
"The worst service experience I've ever had..." I was very disappointed with the behavior of Brandon Horton he exhibited toward me today [Thursday, April 11th, 2019 at approximately 4:30pm CSY] . For years I have been a loyal customer of Toyota vehicles and Toyota service. The experience I had with Brandon Horton was the WORST customer service I have ever had from any dealership ...ever! His approach toward me from the beginning was disrespectful. For example, the way he interrogated me, asking questions in such a negative t... read more
Broken parts Bought my Rav4 from them. Been a great vehicle. Had some dash lights come on so I took it to them to get it checked out. It was the fuel system vapor canister. About a $1300 repair. I didn't have the money at the time to fix it and it was still drivable. I was changing the oil like I always do, and I was looking things over. I found one of the hoses on the evap canister was missing the lock and the other one was unlocked and the lock was broken. Went back to the dealership service manager and told him what I fou... read more
Frequently asked questions about Village Pointe Toyota Service
How is Village Pointe Toyota Service rated?
Village Pointe Toyota Service has a 4.8 star rating with 2,251 reviews.
When is Village Pointe Toyota Service open?
Village Pointe Toyota Service is closed now. It will open tomorrow at 7:00 a.m.