Village Pointe Toyota Service

Lfloro 

on DealerRater

12 years ago

My check engine light came on so I took it in for service. When I bought the car in 2010 (at Toyota's lowest point in sales) I also purchased their top of the line extended warranty which is supposed to cover the car bumper to bumper NO MATTER WHAT. Turns out of course that the warranty is not worth the paper it is written on (of course). Supposedly, a mouse chewed through a sensor wire which was the cause of the problem. NOT covered since it was not a parts defect even though I was told by the manager that "this happens all... read more

kulgurl 

on DealerRater

13 years ago

Dan Briggs wanted to sell me a solara, and when we test drove it he tried to tell me how to drive! Like he's not the DMV! And he lied about what price he could give us, he gave us a price for a V5 instead of a V4, which it was and it was much less at book value than he was selling it, and he was just an overall jerk. 

luv2race57 

on DealerRater

17 years ago

Michelle was friendly but not very knowledgable about cars. When introduced to Keith (the manager) and asking specific car questions, his response to me was, "This shouldn't be that difficult." My intention was to pay cash upfront for a vehicle that day with no financing. When putting out that kind of money I expect to get respect, help, and a friendly attitude. What I got were condescending remarks that turned me off. I will not return to that dealership and will let everyone I know what my experience was. 

portchy 

on DealerRater

19 years ago

Charged me >$264.00 for a replacement remote key for my Prius and then after the work is "done"they tell me that they can't cut the key that is part of it. No discount offered, just a "we don't have the machine to cut the key". If I had been told before I had the wirk done I would heve taken my money, as I am going to do in all future cases to one of the other Toyota dealers in the area. Worst dealing I have ever had with any Toyota dealership. 

printr2 

on DealerRater

19 years ago

After dealing with them for 2 days on a Sequoia they sold it right out from under me and lied to the couple who bought it. The used car manager told me the car was listed at $25k, we dealt from close of business Saturday through Monday morning, (closed on Sunday) they informed me the car had been sold on Monday. I come to find out they sold it from an internet inquiry who had it listed for $28k. Of course since they could make another $3k of the car why bother selling it to us. No call back, no nothing. I guess it's true wha... read more